JOB REQUIREMENTS: At Northwestern Mutual, we are strong, innovative and
growing. We invest in our people. We care and make a positive
difference. Summary: Manages a caseload of established Disability Income
claims, to determine continued benefit eligibility and make accurate
payments of benefits. Reviews annual forms for changes in working status
and utilizes system tasks to interpret and analyze pertinent facts in
making contractual claim decisions.Work directly with customers to
create a positive customer experience when answering questions via
direct calls or ones received in a call center environment, with the
knowledge to analyze problems and handle the research necessary to
resolve moderately complex questions from policy owners and Financial
Representative. Provide assistance across work group and other claims
analysts while following separation of duties guidelines and
responsibilities. Primary Duties & Responsibilities: Claim
Management/Analysis and customer service Resolves applicability of
benefits claimed by interpreting contract provisions and maintaining
consistency with our NM claim philosophy. Handles claim files actively
by evaluating claim information and making decisions regarding
continuing payments. When applicable and with guidance from the team
lead, orders appropriate financial, medical, investigative, and other
information needed to resolve eligibility of claims. As part of the
claim handling process, may be called upon to represent the Company in
legal matters through preparation for and participation in depositions
and trials. Delivers a personalized and remarkable experience for our
clients by having a solid understanding of basic contract knowledge and
answering their questions, providing servicing options and helping them
with their products or services in a call center environment. Expert at
resolving inquiries and transactions from Financial Reps and clients on
basic and intermediate (semi-complex) level calls and transactions and
is proficient in complex work. Researches and evaluates possible
solutions to complex problems that requires identifying root cause and
some deviations from procedures. Takes ownerships of calls and
anticipates future issues to avoid repeat calls and unnecessary call
transfers. Ability to de-escalate client experience situations
effectively while guiding clients through complex and unique inquiries.
Serves as a trusted advocate for our Financial Representatives and
partners with them to meet the needs of our clients. Embraces new
technology and serves as an advocate for website and self-service
capabilities by educating clients and field. Understands risks and
impacts that the transaction has on the client or policy. Drives change
and embraces continuous improvement by creating processes and provisions
to accommodate change. Handles phone, transactional and claim... For
full info follow application link. EEO/AA Employer/Vets/Disability
***** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/9F331147D9AE4744 Qualified females, minorities, and special
disabled veterans and other veterans are encouraged to apply.