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Accenture Bilingual Senior Analyst in Fredericton, New Brunswick

Accenture Operations professionals work on projects across a range of business processes, business applications and information technology. They may provide technology services, such as application management, infrastructure management and systems integration, or they may deliver business process outsourcing services, including finance and accounting, procurement, and human resources. Depending on the role, Outsourcing professionals may be based at a client’s office or in one of Accenture’s Intelligent Operations centers around the world.

Customer Service professionals build on a customer centric service strategy to deliver foundational organization, business process, and technology capabilities required to deliver an optimal customer service.

Analyze Solution professionals utilize Accenture delivery assets to examine business needs and issues, understand root causes and issues, and identify future business requirements.

Job Description

A professional in the reporting level within Accenture has the following responsibilities:

  • Analyze designated performance measures reports including financial, satisfaction and operational metrics.

  • Ensure ad hoc standard operational reports are delivered accurately on time.

  • Perform root cause analysis for example customer satisfaction surveys where required.

  • Work with other functional teams to access understand data to be analyzed and identify process improvement opportunities.

  • Coordinate across multiple operations teams to add reporting insight and support reporting needs if needed.

    A professional in the communication level within Accenture has the following responsibilities:

  • C reate and distribute communications and communication distribution lists as required.

  • Track, schedule and coordinate employee communications, meetings and meeting participants, and assist with communication initiatives.

  • Collaborate with related departments across Accenture Operations regarding employee and business issues to ensure appropriate communication and delivery of key messages.

  • Support employee engagement and participate in organizing communication initiatives across BPO.

  • Responsible for maintaining organizational charts across Accenture Operations.

  • Develops and maintains strong working relationships with other Accenture Operations.

  • Groups to promote the sharing of information and material relating to communication and Delivery Excellence initiatives.

  • Responsible for any ad hoc reporting and analytics as required.

  • Provide floor support for team members.

Basic Qualifications

  • Fluent in both English and French.

  • High School Diploma or equivalent.

  • Proficient in collecting, organizing, and analyzing complex information from multiple sources.

  • Advanced proficiency in Microsoft Word, Excel, and PowerPoint, demonstrating strong PC skills.

  • Flexibility with hours of operations.

Preferred Qualifications

  • Prior Voice and Chat Experience. Preferably has worked on dual concurrency.

  • Ability to multitask and work with multiple tools to provide the best resolution.

  • Functional knowledge of using CRM solution and MS Excel

  • Domain knowledge of Retail Customer Service.

Professional Skill Requirements

  • Proven success in contributing to a team-oriented environment.

  • Ability to work independently and exercise good judgment.

  • Ability to adapt to quickly to changing situations.

  • Dedication to continuous improvement and customer service excellence.

  • Proven ability to work creatively and analytically in a problem-solving environment.

  • Excellent communication (written and oral) and interpersonal skill.

  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian.