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3M Field Service Representative II - New Brighton, MN in Fridley, Minnesota
Field Service Representative II - New Brighton, MN
Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.
“A long-lasting career at 3M comes from having vision, imagination and the ability to see what doesn’t exist. 3Mers are groundbreaking innovators and it’s important that we give every person the space for disruptive and creative thinking.” – John Banovetz, executive vice president, chief technology officer and environmental responsibility at 3M
This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.
The Impact You’ll Make in this Role
This position is responsible for providing world class customer service during the provision, return and servicing of medical equipment inclusive of responding to product inquiries or other identified customer needs. The daily responsibilities encompass the preparation of medical equipment for patient use to include sanitization and disinfection, quality control testing, preparation for use and transportation of the equipment to and from customer locations utilizing a company provided vehicle. In addition to preparation and provision of medical equipment, employees in this function are required to learn and operate within the company defined policies and procedures to maintain compliance with the regulated requirements for medical devices. Additional responsibilities include ownership and execution of at minimum one key service center process, such as inventory management.
As a Field Service Representative II, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
Supporting customers to include patients and hospital staff on a regular basis
Providing superior customer service with customer centric solutions
Preparing medical device equipment (cleaning and disinfecting), disposables, and documentation processing for delivery
Supporting inventory control on assets, parts, disposables, and supplies. Locate missing and misplaced equipment as needed
Loading and unloading medical equipment from company vehicles.
Attending training and other scheduled business functions which will require commercial air travel
Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution
Two (2) years of field service experience in a private, public, government, or military environment
Current and Valid Driver's license
Additional qualifications that could help you succeed even further in this role include:
Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties
Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
Travel: May include up to 10% domestic travel
Relocation: Relocation is not authorized
Additional Requirements: In this role, you may be required to enter healthcare or other third-party facilities. Those facilities may, in turn, require you to possess certain licenses, vaccinations, and/or other credentials or qualifications (collectively “prerequisites to entry”) for regulatory, safety, or other business reasons. Where applicable, 3M will help facilitate any necessary actions on your part to fulfill such prerequisites to entry, which may include, without limitation, background or medical screens, vaccinations, or verifications, and will cover any expenses related to the same. All information will be kept in accordance with applicable law and 3M policies. In order to respond to the prerequisites to entry, 3M may share your information with the providers of medical screens, vaccinations, or verifications as well as the healthcare or other third-party facilities requiring the prerequisites to entry.
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Resources for You
For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers.
Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.
Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.
Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.
Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/
3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Please access the linked document by clicking here (http://multimedia.3m.com/mws/media/1274940O/3m-jobs-country-data-privacy-statements-external.pdf) , select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.
At 3M we apply science in collaborative ways to improve lives daily as our employees connect with customers all around the world. Learn more about 3M's creative solutions to global challenges at www.3M.com or on Twitter @3M or @3MNews.