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Position: Customer Service Representative Location: Galion, OH Job Id: 3878
1 Position: Customer Service Representative Location: Galion, OH Brand: Buckeye Pumps Segment: Pumps and Motor Technologies Buckeye Pumps is a premier industrial and municipal pump distributor, service and repair company specializing in: Pump Repair and Maintenance Services, Technical Services, Industrial Pumps and Processing Equipment, Municipal Pumps and Processing Equipment For over 35 years, Buckeye Pumps has been proud to be the complete turnkey solution company for all pumping and processing needs. The Pump Motor Technology group is currently comprised of 14 companies spread throughout the United States and still growing! Our aim is to be the primary source for rotating equipment and process equipment solutions in the industrial and municipal markets. The PMT group prides itself on providing a complete solution for the ever-expanding pump and motor industry. The PMT group represents some of the most reputable brand names in the fluid handling, pump distribution, water/wastewater treatment and fabrication industry. Our unparalleled service capabilities, whether in-house or field service, provide each customer with the problem solving and product knowledge to stand by our claim: we service what we sell. Just as there are multiple components for an effectively running pump, it takes a team working together to be a success. A diverse range of talent resides in the Pump Motor Technology group, including engineers, inside and outside sales personnel, machinists, winders, pump and motor repair technicians, field service technicians, electricians, welders, millwrights, and more. Do you want to be part of a team in an industry that keeps America running? Join us today! Job Responsibilities: Primary contact for customers, assuring superior customer service levels are met and exceeded. Including timely processing and communication of all inquiries, quoting and orders. Extensive knowledge of account requirements and special situations; the ability to get results for customers. Handle exceptions, substitutions, allocations, and other special problems. Gain specialized technical knowledge about our products and applications. Present and maintain knowledge of all aspects and options available within SX.e (Infor SX.e (webui) distribution software)and able to apply it accordingly to each opportunity Maintain knowledge of and utilize vendor portals Gather and provide information to sales and management team Work cooperatively with other associates; be a Team player. Offer assistance when requested/required.. Provide trouble-shooting assistance; assist with shipment issues; resolve product related problems Follow up with customers to ensure that issues are resolved to their satisfaction Develop and maintain list of suppliers for goods and services Negotiate best pricing for products/services with suppliers Enter and maintain customer sales orders into SX.e distribution software system. Communicate any order issues with Accounting Department Perform all tasks assigned by the Manager Education and Experience Requirements: Associate Degree or equivalent from two-year College or technical school; or High School Diploma with two (2) years related experience. Experience and knowledge of electrical and automation distribution. Excellent customer relation and problem-solving skills Strong verbal, written, and interpersonal communication skills Detail oriented,including accurate data entry skills Capable of working independently, as well as a team member High level office computer skills required. Microsoft Office knowledge a must. Interact with co-workers with a positive attitude to maintain