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Job Description
Prepare for successful project by thoroughly understanding project scope, deliverables, and client needs. Work with Project Management personnel to fully verify sales orders prior to project start and Systems.
Develop very close working relationship with client to fully deliver on expectations and needs. Identify and resolve problems, monitor project milestones and deliverables ensure project stays on plan.
Prepare project status reports by collecting, analyzing, and summarizing information and trends.
Initiate, review, or approve modifications to project plans.
Ensure a successful go-live by performing tests, and ensure clients are thoroughly trained and fully understand product capabilities.
Manage Customer infrastructure, including patching & security
Installing and/or upgrading our software platform on customer devices
Troubleshooting hardware and application performance
Assess current and future customer needs and priorities through communicating directly with customers or other methods.
Continue improving Systems processes and procedures to drive efficiency, increase client satisfaction, and reduce operational costs.
Effectively ask questions, listen to and understand client information and ideas, listen to and understand Project Team ideas, and then communicate effectively so all understand, have buy-in, and together execute cohesive solutions
Work with Radiologists, managers, and staff to resolve problems and conflicts within the practice.
Other duties as assigned based on business and client needs
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
In depth knowledge and use of windows server operating system and ability to troubleshoot issues
In-depth knowledge of web server management and related networking, DNS & security
In-depth knowledge of data management/transfer technologies
Aggressive learner with the ability to research and dig for creative and innovative solutions in a rapidly evolving industry, and then deliver results in a poised and professional manner.
Ability to resolve customer issues with creative solutions without impacting process, procedures and product integrity.
Excellent deductive reasoning and troubleshooting skills.
Ability to respond to frequent demands from multiple customers and work in a fast paced and multi-project environment
Excellent written and verbal communication skills
Familiarity with medical terminology, software, and workflows; (DICOM, PACS, RIS, HL7 and MWL (Modality Work list), and PACS Administration or Basic Usage) Understanding of highly available systems, datacenters, & distributed networking.
Excellent knowledge of SQL Experience in large volume data migrations
Vmware, Hyper-V or Openstack experience
Azure and/or AWS experience
Working knowledge and use of SQL terms such as select, where, transaction, insert, update, commit, and rollback
Radiology Information System (RIS) and radiology workflow exposure.
In-depth understanding of Medical imaging operations and process related to the use of Picture Archiving and Communication System (PACS), Digital Imaging and Communications in Medicine (DICOM), and their use in radiology imaging workflow to include the relationship and stance of DICOM Modalities.
Knowledge and use of various DICOM Imaging types such as Little Endian Implicit, JPEG 2000 Lossless, etc. null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.