Clerk II-Field Opns
J o b D e s c r i p t i o n
Job Information
Title: Clerk II-Field Opns
Career Level
Job Code: 42105-II
FLSA Hourly - Non Exempt
Supervisory Responsibilities No
Last Edited: 5/20/2020
Department Field Opns
Job Summary
Essential Functions
Answer telephones with a heavy call volume and direct calls with accuracy
Maintain count list of items received or shipped and check against bill of lading, recording any discrepancies
Prepare all paperwork and the repackaging of all OSandD freight
Maintain accurate records to report all OSandD freight issues on a daily or weekly basis to terminal management
Maintain a clean and organized OSandD area
Contact customers and coordinate delivery times to schedule appointments for freight delivery
Identify freight bills requiring special delivery instructions
Respond to customer inquiries regarding bill of lading and provide proof of delivery to customers by contacting other departments
and/or terminals to trace shipments
Respond to customer complaints concerning billing or services rendered, referring complaints or service failures to designated
departments for investigation, resolution, and follow-up with the customer
Investigate, resolve, and respond to inquiries from customers regarding overages, shortages, and damaged freight issues,
including Hazmat Materials
Verify and process paperwork and procedures concerning claims, charges and tracing of freight
Scan and/or image bill of lading receipts
Transfer information from the bill of lading to the bill format to prepare bills for freight movement
Prepare bills for freight movement, applying the appropriate tariffs and charges to each shipment
Place shipments on-hand
Assist with handling dispatch phones to assist with customers and drivers
Required for All Jobs
Regular attendance is required.
This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary
to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform
any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.
Qualifications
High School Diploma or General Education Degree (GED), or any combination of education and experience which would provide an
equivalent background
Experience in billing, collections, tracing and OSandD preferred
Computer skills; proficient in MS Word and Excel required
Qualifications
AS400 experience strongly preferred
Strong customer service skills
Good clerical skills
Possess excellent verbal and written communication and listen skills
Must have the ability to proceed on regular tasks with occasional direction, while referring questionable situations to more
experienced staff or management
Must have the ability to solve problems where solutions are easily identifiable and their solutions are standard and specifically
defined
Experience in the transportation industry a plus although not required
Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
Estes Minimum Standard
Must be able to comply with all company policies, rules, procedures and Code of Conduct
Must be able to interact well with others
Must be able to work independently, or in a team setting
Must be capable of working under tight time constraints in a high volume environment with multiple priorities
Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules,
operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the
ability to meet deadlines
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background
check
Must be authorized to work in the United States
Physical Demands
The physical d mands described here are representative of those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job
include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required
to sit and use hands to fingers, handle, or feel or operate computers and other standard office equipment. The employee is
occasionally required to stand; walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a
minimum of 20 lbs., or more if required by the essential functions of the job.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and fumes or
airborne particles. The employee may be required to work in high/precarious places, with hazardous materials, and in various weather
conditions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE OR CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT.
ALL EMPLOYEES ARE TERMINABLE AT-WILL. JUST AS AN EMPLOYEE MAY TERMINATE HIS OR HER EMPLOYMENT AT
ANY TIME, ESTES HAS THE RIGHT TO TERMINATE THE EMPLOYMENT OF ANY EMPLOYEE AT ANY TIME AND FOR ANY
REASON, WITH OR WITHOUT CAUSE OR NOTICE.
I ACKNOWLEDGE MY RECEIPT AND UNDERSTANDING OF THE FOREGOING:
NAME:_ DATE:_
My signature confirms that this is a true and accurate description of the job functions I regularly perform.
TERMINAL: EMPLOYEE #:_