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Role and Responsibilities
The Customer Services/Training Administrator will be part of a team who are the first point of contact for our customers at reception and in training areas.
Delivering a service that goes above and beyond our objectives to our customers and staff – demonstrating initiative and pro-activity to assist students, instructors and employees whenever needed.
Visible presence on reception and in training areas, identifying customers that require service or information, offering fast track or managed solutions to issues.
Management of all customer facilities and areas, maintaining overall standards and appearance of the building. (walkarounds)
Proactive approach to Health & Safety ensuring all policies and procedures are adhered to, in order to ensure a safe working environment
Issuing Visa/travel letters when required
Stock control and issuing of student uniforms and equipment.
To assist in the planning and organisation of social and student engagement events.
To assist customers with; show rounds of the facilities, general enquiries including local area and travel network information, and enquiries relating to internal facilities.
Monitoring of customer feedback and comments on the facilities provided including liaising with Maintenance staff to ensure classrooms are maintained to a suitable standard and effective communications with students to reflect this.
To assist the Training Manager with any other duties as required. Ad hoc duties as required
Key Area : (communication)
Maintain a record of incoming students
Assistance in the administration and arrival of new courses to include but not with limit to; issue of pre course welcome and joining information, course welcome (does this include the course intro), student ID cards, airfield security access passes, Uniform and Flight Bag Tags.
Maintain and update all staff records both hard and soft copy.
Ensure students are aware of timetable changes.
Provide limited administration support to the Instructors. (this should not include lesson preparation which is the responsibility of the Instructor)
Prepare all training support documentation as well as tests and exams as requested by the Training Manager and Instructors. Maintain and update iPads or tablets´ content
Sorting and distribution of incoming and outgoing mail.
Coordination of classroom and exam room bookings. Assisting is the preparation and readiness of the classrooms/exam rooms’
Personal Characteristics:
A positive and pro-active attitude
Well-developed interpersonal skills
The ability to work using both initiative and flexibility
The ability to empathise with the needs of students and potential customers
An ability to communicate effectively and confidently at all levels
Well-developed team skills
Essential Skills
An ability to multi-task and to work under pressure
Good organization skills
A willingness to work flexibly
IT literate including the ability to work with Microsoft office (Word), email, internet, LMS and ETA.
OTHER:
Must have Right to Work and live in the UK
Position Type
Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Employment Opportunity
At CAE, everyone is welcome to contribute to our success. With no exception.
As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.
At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability or age.
The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.