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CAE USA INC Customer Services Representative in Gatwick, United Kingdom

Role and Responsibilities

The Customer Services/Training Administrator will be part of a team who are the first point of contact for our customers at reception and in training areas.

Delivering a service that goes above and beyond our objectives to our customers and staff – demonstrating initiative and pro-activity to assist students, instructors and employees whenever needed.

  • Visible presence on reception and in training areas, identifying customers that require service or information, offering fast track or managed solutions to issues.

  • Management of all customer facilities and areas, maintaining overall standards and appearance of the building. (walkarounds)

  • Proactive approach to Health & Safety ensuring all policies and procedures are adhered to, in order to ensure a safe working environment

  • Issuing Visa/travel letters when required

  • Stock control and issuing of student uniforms and equipment.

  • To assist in the planning and organisation of social and student engagement events.

  • To assist customers with; show rounds of the facilities, general enquiries including local area and travel network information, and enquiries relating to internal facilities.

  • Monitoring of customer feedback and comments on the facilities provided including liaising with Maintenance staff to ensure classrooms are maintained to a suitable standard and effective communications with students to reflect this.

  • To assist the Training Manager with any other duties as required. Ad hoc duties as required

Key Area : (communication)

  • Maintain a record of incoming students

  • Assistance in the administration and arrival of new courses to include but not with limit to; issue of pre course welcome and joining information, course welcome (does this include the course intro), student ID cards, airfield security access passes, Uniform and Flight Bag Tags.

  • Maintain and update all staff records both hard and soft copy.

  • Ensure students are aware of timetable changes.

  • Provide limited administration support to the Instructors. (this should not include lesson preparation which is the responsibility of the Instructor)

  • Prepare all training support documentation as well as tests and exams as requested by the Training Manager and Instructors. Maintain and update iPads or tablets´ content

  • Sorting and distribution of incoming and outgoing mail.

  • Coordination of classroom and exam room bookings. Assisting is the preparation and readiness of the classrooms/exam rooms’

  • Personal Characteristics:

  • A positive and pro-active attitude

  • Well-developed interpersonal skills

  • The ability to work using both initiative and flexibility

  • The ability to empathise with the needs of students and potential customers

  • An ability to communicate effectively and confidently at all levels

  • Well-developed team skills

  • Essential Skills

  • An ability to multi-task and to work under pressure

  • Good organization skills

  • A willingness to work flexibly

  • IT literate including the ability to work with Microsoft office (Word), email, internet, LMS and ETA.

OTHER:

Must have Right to Work and live in the UK

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability or age.

The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.

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