This job was posted by https://joblink.delaware.gov : For more
information, please see: https://joblink.delaware.gov/jobs/1228947 Job
description
The Customer Service Associate (CSA) works in support of the store
leadership team to facilitate the completion of all store-level tasks
and performs a variety of tasks related to different areas of the store
including food service, point of sale duties, customer service, general
housekeeping, and other related functions. The CSA ensures an
exceptional customer experience for all Royal Farms customers by
delighting them in a way that creates loyalty.
Duties and Responsibilities
Ensure every customer receives outstanding service by providing a
friendly environment (greeting and acknowledging customers), maintaining
outstanding standards, demonstrating product knowledge, and performing
all other components of customer service
Respond to customer requests in a timely manner, including answering
customers\' questions about merchandise and advising customers on
merchandise selection
Communicate with the leadership team regarding customer requests,
vendor-related concerns, and damages in products
Operate the cash register, scan items, bag merchandise and properly
handle different methods of payment. Maintain proper cash levels in
register drawer. Activate fuel and gift cards and ensure cash drawers
balance at the end of shift
Perform the following duties related to Customer Self Service machines:
o Always present and engaged with all customers
o Direct and encourage customers to use the Self-Checkout, and educate
and assist customers with the
Self-Checkout system as needed to help speed along their checkout
experience
o Monitor all Self-Checkout transactions to ensure payment for all items
and to eliminate potential
opportunities for theft
o Troubleshoot the equipment and escalate issues when necessary
o Assist customers with items that are not available using the
Self-Checkout system alone, including:
? Tobacco products
? Money orders
? Other items that are behind the line depending on the store (Health
and Beauty, Lottery, cell phone
accessories, etc.)
Comply with federal and state laws by requesting personal identification
from customers who are purchasing restricted products such as tobacco
and/or alcohol.
Prepare all made to order food and/or beverages according to recipe or
customer specifications.
Replenish products and supplies to ensure the store is always stocked
Check expiration codes, face and inspect all items. Pull expired items,
document, and discard
Perform customer fuel transactions and monitor activities at the fuel
court. Stop fuel pumps if necessary.
Ensure the proper execution of assigned foodservice and beverage
programs and procedures.
Ensure the compliance of established Royal Farms safety, security,
quality, and store operations policies and procedures, as outlined in
standard operating procedures, training materials, and other
publications
Ensure safe working conditions by maintaining a clean, organized work
area in accordance with standards. Any unsafe conditions are immediately
reported to leadership.
Complete all side work, as required (cleaning, dusting, sweeping,
mopping, emptying trash, etc.)
Complete other assigned tasks as assigned by management