This job was posted by https://joblink.delaware.gov : For more
information, please see: https://joblink.delaware.gov/jobs/1289818
Job description
The Customer Service Associate (CSA) works in support of the store
leadership team to facilitate the completion of all store-level tasks
and performs a variety of tasks related to different areas of the store
including food service, point of sale duties, customer service, general
housekeeping, and other related functions. The CSA ensures an
exceptional customer experience for all Royal Farms customers by
delighting them in a way that creates loyalty.
\
Duties and Responsibilities
- Ensure every customer receives outstanding service by providing a
friendly environment (greeting and acknowledging customers),
maintaining outstanding standards, demonstrating product knowledge,
and performing all other components of customer service\
Respond to customer requests in a timely manner, including answering
customers\' questions about merchandise and advising customers on
merchandise selection\
Communicate with the leadership team regarding customer requests,
vendor-related concerns, and damages in products\
Operate the cash register, scan items, bag merchandise and properly
handle different methods of payment. Maintain proper cash levels in
register drawer. Activate fuel and gift cards and ensure cash
drawers balance at the end of shift\
Perform the following duties related to Customer Self Service
machines:\
o Always present and engaged with all customers\
o Direct and encourage customers to use the Self-Checkout, and
educate and assist customers with the\
Self-Checkout system as needed to help speed along their checkout
experience\
o Monitor all Self-Checkout transactions to ensure payment for all
items and to eliminate potential\
opportunities for theft\
o Troubleshoot the equipment and escalate issues when necessary\
o Assist customers with items that are not available using the
Self-Checkout system alone, including:\
Tobacco products\
Money orders\
Other items that are behind the line depending on the store (Health
and Beauty, Lottery, cell phone\
accessories, etc.)\
Comply with federal and state laws by requesting personal
identification from customers who are purchasing restricted products
such as tobacco and/or alcohol.\
Prepare all made to order food and/or beverages according to recipe
or customer specifications.\
Replenish products and supplies to ensure the store is always
stocked\
Check expiration codes, face and inspect all items. Pull expired
items, document, and discard\
Perform customer fuel transactions and monitor activities at the
fuel court. Stop fuel pumps if necessary.\
Ensure the proper execution of assigned foodservice and beverage
programs and procedures.\
Ensure the compliance of established Royal Farms safety, security,
quality, and store operations policies and procedures, as outlined
in standard operating procedures, training materials, and other
publications\
Ensure safe working conditions by maintaining a clean, organized
work area in accordance with standards. Any unsafe conditions are
immediately reported to leadership.\
Complete all side work, as required (cleaning, dusting, sweeping,
mopping, emptying trash, etc.)\
Complete other assigned tasks as assigned by management