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Overview
About TP
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
Purpose
Develops, implements, and supports NICE CXOne Self Service IVR, Bots, Scripting, Email, Chat, Campaigns and handle day-to-day requirements for NICE CXOne Development (non ACD). Meet and exceed all aspects of client needs and requirements according to policies and procedures.
This position is 100% work at home.
Responsibilities
Your Responsibilities
Designs & Develops NICE CXOne self-service DTMF, ASR & NLU applications
Maintains add-on applications & API services
Analyzes business requirements. Designs, develops, tests, deploys and monitors NICE CXOne applications
Collaborates with End users and other IT team members to understand business requirements and drive the analysis and design of quality technical solutions. Concentrates on providing innovative solutions to business needs
Drives the requirements using input documents such as: Meetings, BRD, Jira, & Service Now ticketing system
Creates and maintains comprehensive documentation (call flows, scripting, Integration & training docs)
Stays updated with latest NICE CXOne announcements, releases & features
U.S. Eastern Time work hours
Qualifications
Qualifications
5+ years of experience in software design and development, with a focus on contact center technology solutions such as IVR automation, chatbots, voice bots, custom interfaces, etc.
Hands-on Experience in NICE inContact CXOne (Omnichannel), RingCentral, UserHub, WFM, WFI, Agent Scripting cloud contact center products is a must
Should have a minimum of 3 years of experience working in Nice CXOne Studio and should be proficient in using the platform to create, customize, and test customer engagement workflows
Hands-on experience with dialer scripting (agent and agentless) and methods – preview, progressive, predictive
Experience of Telephony integration using Channel Integration framework (CIF)
Understanding of dispositioning, tags, and ACW
Proficiency in programming languages such as Java, JavaScript, Python, or Node.js.
Strong hands-on experience for technologies such as RESTful API, JSON, SQL is preferred
Good to have:
Experience with Agent for CRM, Max client.
Knowledge of PC Dialer, ProActive XS, & CXone Attendant, WFM, QM/QMA.
Understanding of Google Cloud and components involved.
Experience in integration with connectors for SalesForce and Oracle is a plus
Bachelor’s degree in information technology or related field is required
Certification in NICE CXOne Cloud is required
US citizen or Green Card holder
Must be able to work full-time in the United States
Candidate would need to pass Federal security checks as required by the client
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer
Job Locations US-Remote | US-AZ | US-AR | US-CT | US-DE | US-FL | US-GA | US-ID | US-IL | US-IN | US-IA | ...
Requisition ID 2025-62088
Category Information Technology
Country United States