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Description
We are offering an exciting opportunity for a Help Desk Analyst in Hartford County, Connecticut. This role operates within the tech industry, providing crucial assistance to our team and clients. As a Help Desk Analyst, you will be at the forefront of our operations, managing and resolving various technical issues.
Responsibilities:
• Addressing user tickets regarding hardware, software, and networking
• Walking customers through installing applications and computer peripherals
• Assisting with navigating around application menus
• Utilize your knowledge of Android Development to troubleshoot and solve issues
• Guiding users with simple, step-by-step instructions
• Conducting remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals.
Requirements
• Minimum of 2 years of experience in a similar role as a Help Desk Analyst
• Proficiency in troubleshooting and resolving IT-related issues
• Strong knowledge of Cisco Technologies, with the ability to optimize and maintain networking devices
• Solid understanding of PC Computers and ability to resolve system issues
• Proficient in Microsoft operating systems and software
• Experience in managing Active Directory, including user accounts and access controls
• Sound knowledge of Computer Hardware and ability to perform necessary repairs and upgrades
• Experience in Configuration Management, ensuring systems are maintained according to company standards
• Experience in Deployments, including planning, executing, and monitoring software and hardware installations.
Technology Doesn't Change the World, People Do.®
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