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Robert Half Medical Coding and Documentation Specialist in Glen Allen, Virginia


Customer Documentation Specialists handle non-routine tasks that include, but are not limited to: researching duplicate documents, researching send fails, manual faxes, requesting documents for pre-payment review and payer audits, handling assist line calls and performing quality reviews. Supports both the Customer Documentation and Document Review Teams when requested.


Medical Coding, Medical Collections, Basic Medical Terminology, Electronic Medical Record, EMR (Electronic Medical Records), Answering Inbound Calls, Inbound Outbound Calls

Telephones physician’s offices or the patients at home in order to obtain signed physician orders.

Makes initial calls and possibly multiple follow-up calls to the same physician or patient to facilitate receiving the documentation in a timely manner.

Determines physician orders that may not be received and refers these to supervisor.

Service inbound and outbound phone calls with physician’s office for documentation retrieval.

Process documentation renewals requests and process manual physician’s requests.

Review inbound/outbound documents for compliance with all requirements.

Faxes/mails appropriate documentation for the physician or patient to sign.

Follows up with additional faxes/mailings as needed. Updates system records appropriately and maintains appropriate level of communication and confidentiality.

Expedites service in situations requiring urgent attention as determined by management.

Trains new hires Works independently and/or collaboratively to expediently answer inquiries and resolve issues within regulatory and Company requirements to ensure customer retention and satisfaction, escalating issues whenever appropriate. Performs all other duties as assigned, which may vary at any time with or without notice.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

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