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Salary
$39,816.00 - $51,768.00 Annually
Location
Steamboat Springs, CO
Job Type
Full Time
Job Number
TAA-03231-11.2023
Department
Department of Revenue
Division
Motor Vehicles - Driver License
Opening Date
11/15/2023
Closing Date
1/10/2024 5:00 PM Mountain
FLSA
Determined by Position
Primary Physical Work Address
425 Anglers Dr, Ste C, Bldg H, Steamboat Springs, CO 80488
FLSA Status
Non-Exempt; position is eligible for overtime compensation.
Hiring Pay Rate
Although a range is given, the typical starting pay for this position is $1,548.46/ biweekly.
Department Information
The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.
The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, pleaseenjoy this brief video!
Helpful tips for applying:
Applying for a Job with the State of Colorado.
What Happens After You Apply.
Exciting NEW Benefit! The person hired for this position will receive a $500 bonus at the end of 6 months of employment and another $1000 bonus at their 1 year anniversary!
Description of Job
Division of Motor Vehicles (DMV)
The Division of Motor Vehicles (DMV) provides services used by nearly every citizen of the State. Colorado citizens utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.
Do you want to support your local community by providing necessary services? We're hiring customer service oriented individuals for our entry levelDriver License Technician Traineerole at theSteamboat SpringsDriver License location! This position is a trainee role where you will learn to ensure compliance with Colorado Revised Statutes and Federal laws, Department policies, rules and procedures in the issuance of Colorado documents to qualified applicants. Once you are trained and certified, you might have an opportunity to promote! If you're ready to grow a career with the State of Colorado and participate in all the benefits as a State employee, then this job may be for you!
Primary Duties:
Customer Service
Interact with customers as the primary point of contact.
Communicate with customers about their needs, eligibility, and ensure compliance.
Work with the customer and DLO team to troubleshoot any issues.
Assess the applicant's behavior and source documents and exercise first-line decision-making related to acceptability of source documents, proof of identity, suspected fraud, medical requirements, etc.
Provide information to the public concerning statute, policy, and procedure including thorough explanation of identification requirements, requirements to obtain a class of license, and other information
Data Entry
Process computer-generated driver's license, identification documents and hearing requests.
Verify eligibility for and process reinstatements.
ssess authenticity of documentation by comparing applicant's statements with available data, utilizing SAVE (Systematic Alien Verification Entitlements) SSOLV (Social Security Online Verification) and PDPB (Problem Driver Pointer) system/Commercial Driver License information system
Administer written, oral, automated testing and grade examinations for all classes of commercial, standard and motorcycle licenses and permits
Eligibility
Qualify applicants for a driver's license and Colorado ID card by determining applicant's needs and eligibility.
Verify applicant's true identity by comparing biometric and demographic data with applicant's identifying documents and statements.
Review documentation submitted for proof of identification/lawful presence by the applicant
Cash Handling
Inquire and collect fees for organ donor program and complete voter registration applications
Collect and account for money received for all documents issued (This includes maintaining a cash drawer, counting cash, and balancing receipts)
May be required to travel and work between multiple Driver License Offices. The successful candidate will be required to sit and stand for long periods throughout the day.
DMV video:https://youtu.be/9isQWl9grYc
Minimum Qualifications, Substitutions, Conditions of Employment and Appeal Rights
COLORADO RESIDENCY REQUIREMENT:
Applicants may be ineligible to apply for this position and subsequently disqualified if theydo nothave aColorado addressand aColorado State issued Driver's Licenseat the timeof application.
MINIMUM QUALIFICATIONS:
Must meet one of the following or any combination of experience/education to meet the qualifications:
OPTION 1:
OR
OPTION 2:
PREFERRED QUALIFICATIONS AND COMPETENCIES: Preference will be given to applicants with:
State experience in a work environment in which laws, rules, and regulations are put into place
Customer service experience utilizing conflict resolution techniques
Customer service experience utilizing problem solving skills
Strong written, computer and data entry skills
Prior work in a high stress environment maintaining a professional attitude
Prior work collaborating and working on a team
Driver License Systems Fundamentals (DLF Certification):
Newly hired (or transferred) Driver License Technician Trainees are designated "in training" for the first year in this position.
Driver License Technician Trainees receive Driver License Fundamentals (DLF) training and regular DLF skills evaluations. Before completing one year in position Driver License Technician Trainees are required to complete DLF Certification. After one year in the position, the Trainee may be reallocated to a Technician II.
Failure to achieve DLF Certification during the first year in position may resu