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The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our professionals with the resources they need to solve critical problems and shape the future of our business, which is why we need you.
We are seeking a dynamic individual passionate about delivering quality service to our customers and distribution channels. As the Health & Claims service specialist , you will have the opportunity to work closely with cross-functional teams and key stakeholders to support the Health & Claims journey on operational tasks and improvements initiatives, ensuring service quality, regulatory compliance, and excellence in customer and distribution support.
Position Responsibilities:
Assist the HK & Macau team in delivering seamless health and claims services to distribution channels throughout the New business, Maintenance and Claims journey, ensuring high-quality service and support.
Provide support to distribution channels by conducting health claims training, workshops, and effective methods of agency education.
Collaborate with stakeholders to support assigned tasks, including participating in project transformations and product development. Assist in implementing changes aligned with the Company's health strategy.
Coordinate with healthcare providers to implement health service programs that address and fulfill customers' health and wellness needs.
Act as a collaborative team player with a customer-centric focus, dedicated to driving and implementing changes in partnership with internal stakeholders. Travel to HK or PRC may be required.
Participate in the development of competitive, risk-based, and evidence-based claims practice guidelines, standards, procedures, and key performance indicators.
Stay updated on regulatory changes impacting claims and ensure alignment of claims practices with regulatory requirements and internal standards and procedures.
Required Qualifications:
A degree and at least 5 years of relevant experience in the Macau / PRC insurance healthcare market, including a minimum of 3 years in customer-facing roles, preferably in claims, training, and/or partnership & vendor management.
In-depth knowledge of insurance products, health definitions and claims, and health & wellness initiatives.
Proficient in working collaboratively with cross-functional teams. Strong interpersonal and communication skills, critical thinking, and problem-solving abilities with a customer-centric mindset.
Diligent and professional demeanor, exhibiting positivity and respect. Committed to honesty and integrity, adept at managing pressure, and taking ownership of tasks.
Self-motivated and attentive, with strong time-management and prioritization skills. Open to different opinions and proactive in sharing ideas.
Proficiency in both spoken and written English and Chinese; fluency in Mandarin is an advantage.
Proficient in technology, data analysis tools and Microsoft 365 applications.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
マニュライフ／ジョン・ハンコックについて
マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスグループです。カナダのトロントにグローバル本社を構え、アジア、カナダ、ヨーロッパの拠点ではマニュライフとして、米国では主にジョン・ハンコックとして事業を展開しています。当社は、個人、グループ、機関向けに金融アドバイス、保険、および資産管理ソリューションを提供しています。2022年末時点で、40,000人以上の職員、116,000以上の代理店、数千の販売パートナーを擁し、3,400万人を超えるお客さまにサービスを提供しています。2022年末の運用・管理資産は1.3兆ドル（1.0兆米ドル）、うち投資資産総額は0.4兆ドル（0.3兆米ドル）、分離基金純資産は0.3兆ドル（0.22兆米ドル）となっています。トロント、ニューヨーク、フィリピンの証券取引所では「MFC」として、香港市場では「945」として株式取引が行われています。
マニュライフは、機会均等雇用者です
マニュライフ／ジョン・ハンコックでは、多様性を大切にしています。当社がサービスを提供するお客さまがそうであるように、多様な人材を採用、育成、維持し、それぞれの文化や個人の強みを活かすことができる、インクルーシブな職場環境の整備に努めています。当社は、公平な人材の採用、保持、昇進、報酬に取り組むとともに、人種、出自、出身地、皮膚の色、民族的出自、国籍、宗教または宗教的信条、信念、性別（妊娠および妊娠中の体調を含む）、性的指向、遺伝的特徴、退役軍人の身分、性別、性別の表現、年齢、配偶者の有無、家族の社会的地位、身体障害、または適用法により保護されているその他の根拠を理由とするいかなる差別も排除し、すべての慣行とプログラムを管理します。
雇用機会均等を実践するために障壁を除去することは、私たちの優先事項です。人事担当者は、採用プロセスにおいて、合理的な宿泊先を必要とする就職希望者のご相談を承ります。 宿泊先依頼プロセスにおけるすべての情報は適用法とマニュライフの方針に従って、保存および利用します。 採用プロセスにおける合理的な宿泊先の依頼については、 recruitment@manulife.com までご連絡ください。
Working Arrangement
ハイブリッド勤務