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Overview

Exciting Job Opportunities at TISTA: B usiness process Reengineering Specialist

At TISTA, we are dedicated to pushing the boundaries of technology to develop innovative solutions. Our team is comprised of passionate, talented professionals who are committed to making a meaningful impact.

Why you’ll love working at TISTA:

• Comprehensive Benefits: Paid Life Insurance, Short-term & Long-term Disability, 401K Match, health, dental, vision, an Employee Assistance Program, Military Leave, and more!

• Flexible Work Arrangements: Remote Working Options

• Professional Growth: Tuition Reimbursement Training/Certification opportunities

• Inclusive Culture: Thrive in a vibrant, inclusive company culture that values collaboration, diversity, and work-life balance.

  Stay Connected:

  Follow us onLinkedInfor updates on this job and other exciting opportunities.

Responsibilities

• Responsible for completing CMDB Onboarding activities related to NIH Service operationalization

• Conduct Training and coaching, and act as liaisons for SCM Program in order for customers

• Leverage CIs for ticketing and request process activities

• Manage the attributes of CI records they own

• Track lifecycle and status of their of CIs via ITSM tool workspaces

• Advise the appropriate people on the implications of existing IT systems that can be applied to a problem

• Develop or assists in the development of work plans, specifications, task sequencing, and the extent to which tasks may be performed concurrently

• Responsible for working follow-on activities with Discovery and Service Mapping teams for operationalization of Services

• Attending scrum meetings to report status of onboarding tasks related to operationalization of Services, which includes reporting for Objectives and Key Results (OKRs) measuring progress of CMDB Operationalization project

• Collaborating with users and stakeholders on any additional needs to achieve operationalization of the Services and CIs owned by customers, which is identified by specific Operationalization criteria met by each Service onboarded by the SCM Onboarding teams

• Ensure Services onboarded are properly prioritized and onboarding is completed

Qualifications

• Experience in working with customers on identification and processing of technology, identified as Configuration Items (CIs), meeting the criteria for Onboarding into the CMDB

• Experience in using IT Service Management Tools – e.g., ServiceNow or equivalent

• Preferred: Familiar with IT Infrastructure Library (ITIL) methodology and concepts, and ITIL Foundations certified

• Preferred: Familiar with Government Change, Release, and Service Configuration Management processes

• Ability to communicate ideas and problem solutions

• Ability to effectively work with people in other departments and/or outside of the enterprise

• Must be customer service oriented

Education:

• AA in Business or 2 years of technical school

• Four (4) years of additional relevant experience may be substituted for education (6 years total)

  Clearance:

• Public Trust

  Location:

• 100% Remote, USA

• Monday - Friday (8:00 AM- 4:30 PM EST Time)

  Pay Range:

• The pay for this position ranges from $50,145 to $70,150

• The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location

• Also, certain positions are eligible for additional forms of compensation, such as bonuses

• TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here:https://tistatech.com/working-at-tista/

TISTA Science and Technology Corporation,a CMMI Maturity Level 3 company, focuses on delivering information technology and professional services to Federal and State agencies. TISTA is recognized in 2019 by Inc. 5000 as one of the fastest-growing private companies in the US. TISTA is also a recipient of 2019 Top Veteran-Owned Companies by the Washington Business Journal. TISTA also received a 2018 Moxie Award in the GovCon category.

Here at TISTA Science and Technology, we value Veterans and encourage all to apply!

#thinktista #tistacares #tistavaluesvets

Employment Transparency:

TISTA is an Equal Opportunity/Affirmative Action Employer and embraces diversity in our employee population. It is the policy of TISTA to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or genetic information. TISTA will refrain from discharging, or otherwise discriminating against, employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants.

The EEO is the Law poster is available here, and the poster supplement is availablehere. (https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

The Pay Transparency Policy is availablehere. (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Tista is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail torecruiting@tistatech.comor call (301) 968-3420 and let us know the nature of your request and your contact information.

TISTA is a federal contractor and is subject to the federal contractor COVID requirements under the new FAR/DFARS clauses and must comply with the incorporated Guidance.

If the candidate is hired to perform work on or in connection with one of TISTA’s federal contracts, TISTA is contractually obligated to ask the candidate to verify and show proof of vaccination status and the candidate will be required to comply with mask and social distancing requirements imposed by the FAR/DFARS as well as any additional requirements imposed by TISTA’s customers for any required onsite work.

Job ID2024-5424

Job LocationsUS-Remote-United States