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Country:
Hong Kong
Location:
Unit 901, 9/F, 8 Lam Chak Street, Kowloon Bay, Kowloon, Hong Kong
Position : Customer Service Representative APAC at LenelS2
Reports to : Supply Chain & Customer Service Manager APAC
Location : Hong Kong
About LenelS2
LenelS2 is a global leader in advanced security systems and access control solutions, providing innovative technologies that secure buildings, assets, and people worldwide. With a commitment to excellence and cutting-edge technology, LenelS2 is dedicated to delivering superior security solutions to its customers.
Key Responsibilities
Answer incoming phone calls and email messages from customers for the following functions:
Order Processing / Order Status
Return Materials Authorizations
Pricing and Sales Quotations
General Customer Inquiries
Effectively resolve sensitive situations involving customer discrepancies
Perform order entry and respond to order inquiries from customers
Facilitate processing of return materials authorizations
Communicate and coordinate with internal departments acting as a liaison for our customers
Provide product pricing
Maintain required quality levels for phone and data entry activities
Follow pre-defined procedures to identify, evaluate and solve customer issues
Other tasks as assigned
Qualifications
Communicate effectively in person, over the phone and through email communications
Problem solving
Analyzing information
Multi-tasking
Quality focused – Attention to detail
People oriented
Benefits
Intermediate or better skill level with MS Word, Excel, Outlook, and an aptitude for learning software productivity applications quickly.
Excellent written, oral, and reading comprehension / communication skills to both communicate effectively with customers and document cases.
Experience and references in a customer service position.
Has initiative and takes ownership to follow through and resolve customer’s issues.
Enjoys an action oriented hands-on growth environment
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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