Shire Veteran Jobs

Overview

Are you anServiceNow Program Analyst wizard eager to wield your expertise for the betterment of millions? If the answer is yes, an exciting opportunity may be on the horizon for you.

TISTAassociates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

Responsibilities

• The analyst will assemble all relevant stakeholders and develop a thorough understanding of the customer’s requirements

• The analyst will leverage detailed knowledge of ServiceNow to translate business needs into technical requirements

• This resource will build trusting relationships with stakeholders and guide them refining their requirements

• Will also conduct demonstrations to stakeholders and will work with knowledge management members to draft and publish knowledge documents prior to solution delivery

• The analyst will work closely with developers to ensure solutions are technically feasible

• Will lead test plan development and execution including user acceptance testing to ensure the implementation meets client’s requirements

Qualifications

• Demonstrate Requirements Analyst experience

• Experience elaborating business requirements into detailed user stories in the ServiceNow Agile module or similar platform

• Excellent verbal and written communication skills

• Experience working with the ServiceNow platform, with focus in the Service Catalog module

• Experience using Agile/Scrum methodologies

• Desired Skills (in order of importance)

• Experience with client presentation development and demonstration

• Experience producing professional documentation

• Experience in the System Development Life Cycle (SDLC) process including requirements analysis, system design, and user acceptance

• Experience designing and implementing process workflows

• Experience leading a diverse group in process re-engineering

• Experience applying human centered design concepts

• Experience in user experience (UX) and customer experience (CX) design

• Customer Relationship Management experience

  Education:

• Bachelor’s degree in engineering, computer science, systems, business, or related scientific /technical discipline and 10 + years’ work experience

• Eight (8) years of additional relevant experience may be substituted for education (18 years total)

  Clearance:

• The ability to pass a Tier 2/Modest Background Investigation

  Location:

• Remote, USA

• Monday - Friday (8:00 AM - 4:30 PM CST)

  Pay Range:

• The pay for this position ranges from $42,730 to $90,500

• The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location

• Also, certain positions are eligible for additional forms of compensation, such as bonuses

• TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here:https://tistatech.com/working-at-tista/

TISTA Science and Technology Corporation,a CMMI Maturity Level 3 company, focuses on delivering information technology and professional services to Federal and State agencies. TISTA is recognized in 2019 by Inc. 5000 as one of the fastest-growing private companies in the US. TISTA is also a recipient of 2019 Top Veteran-Owned Companies by the Washington Business Journal. TISTA also received a 2018 Moxie Award in the GovCon category.

Here at TISTA Science and Technology, we value Veterans and encourage all to apply!

#thinktista #tistacares #tistavaluesvets

Employment Transparency:

TISTA is an Equal Opportunity/Affirmative Action Employer and embraces diversity in our employee population. It is the policy of TISTA to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or genetic information. TISTA will refrain from discharging, or otherwise discriminating against, employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants.

The EEO is the Law poster is available here, and the poster supplement is availablehere. (https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

The Pay Transparency Policy is availablehere. (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Tista is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail torecruiting@tistatech.comor call (301) 968-3420 and let us know the nature of your request and your contact information.

TISTA is a federal contractor and is subject to the federal contractor COVID requirements under the new FAR/DFARS clauses and must comply with the incorporated Guidance.

If the candidate is hired to perform work on or in connection with one of TISTA’s federal contracts, TISTA is contractually obligated to ask the candidate to verify and show proof of vaccination status and the candidate will be required to comply with mask and social distancing requirements imposed by the FAR/DFARS as well as any additional requirements imposed by TISTA’s customers for any required onsite work.

Job ID2024-5252

Job LocationsUS-Remote-United States