Create a healthier, brighter future for pets, pet parents and people!
If you want to make a real difference, create an exciting career path,
feel welcome to be your whole self and nurture your wellbeing, Petco is the
place for you.
Our core values capture that spirit as we work to improve lives by doing
what's right for pets, people and our planet.
We love all pets like our own
We're the future of the pet industry
We're here to improve lives
We drive outstanding results together
We're welcome as we are
Petco is a category-defining health and wellness company focused on improving
the lives of pets, pet parents and Petco partners. We are 29,000 strong,
working together across 1,500+ pet care centers, 250+ Vetco Total Care
hospitals, hundreds of preventive care clinics, eight distribution centers
and two support centers.
The Selling Experience Leader (SEL) is the key driver for the guest
experience and leading a selling culture in the store. Through the lens of
Petco's vision of "Healthier Pets. Happier People. Better World." The
SEL is the champion and role model for all relationship building touch points
with Petco guests. The SEL will mentor all store partners in the culture of
selling and engagement to support and drive the customer experience. The SEL
assists the General Manager in developing and managing a high-performing team
that consistently delivers top-line sales growth while maintaining a focus on
the welfare, health, and proper care of all animals; as well as assists
in managing all aspects of the store's business in accordance with Petco
operational standards and safety procedures.
Essential Job Functions:
The incumbent must be able to perform all of the following duties and
responsibilities with or without a reasonable accommodation.
- Responsible for successfully implementing a guest centric culture in the
store by leading in the following areas, as well as all other
projects/duties as assigned.
- Provide an outstanding guest experience with each interaction.
- Utilize a deep understanding of business acumen to measure, analyze and
diagnose business trends and to also utilize critical thinking skills to
effectively implement business improvement plans.
- Lead store execution, training, communication and maintenance of company
initiatives, programs, policies, procedures, safety practices, and promotions.
- Responsible for driving the implementation and execution of customer-centric
programs such as seasonal promotions and sales to meet and exceed sales
targets.
- Train, coach, and develop department level leaders and store partners in
all areas and functions required to run the store efficiently and to Petco
standards, including the effective rollout selling models.
- Leads a "never out of stock" culture with store partners to ensure
exceptional customer experience for all Omni-channel initiatives (examples
include, but are not limited to: BOPUS, Extended Aisle, and Repeat Delivery).
- Ensure the weekly schedule is written effectively to maximize operational
and selling floor coverage.
- Manage and coach dog training partners in delivering a consistent services
customer experience aligned with our Petco Brand Standards and Customer
Promise.
- Promote a positive culture of teamwork by working alongside the leadership
team, establishing priorities, and providing clear direction.
- Demonstrate and support a continuous improvement and growth mindset.
- Demonstrate a keen and genuine interest in all kinds of animals.
- Perform other duties as assigned and assume responsibility as Leader on Duty
to drive selling engagement. Nature of Supervision: General instruction is
provided by the General Manager on some, but not all tasks to be performed.
Supervisory Responsibility:
- The Selling Experience Leader is directly responsible for the Guest Services
and Dog Training roles in the store.
- Partner with the GM to attract, hire, and retain top talent;
participate in new partner and leader interviews and selection.
Work Environment:
The majority of job duties are conducted indoors, although occasional
merchandise stocking, customer carry-outs, and bank deposits will require
that an employee leave the store briefly. Because this position requires
bending, kneeling, moving merchandise (up to 50 pounds, as
necessary) and standing for long periods of time, there may be risk of
injury resulting from failure to follow safety precautions and procedures. A
limited amount of travel will be required.
Contacts:
This position has continuous contact with the general public at the store and
at store-related events, and regular contact and exchange of information
with other departments in the field, Distribution Centers, and at the
Support Centers. Contact outside of PETCO may be required in order to
coordinate merchandise returns, ordering parts, store repairs,
coordination of vaccination clinics, store events, vendor meetings, etc.
The pay range(s) below are provided in compliance with state specific
laws. Pay ranges may be different in other locations.
$20.50 - $32.00
Hourly or Salary Range will be reflected above. Exact rate of pay will be
based on position, location, and experience level. For a more detailed
overview of Petco Total Rewards, including health and financial benefits,
401K, incentives, and PTO -see https://careers.petco.com/us/en/key-benefits
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