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ABOUT INSPIRE MEDICAL SYSTEMS Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with our FDA-approved medical device, designed to reduce OSA severity for those who cannot tolerate or get consistent benefit from CPAP. Our focus on patient outcomes is at the core of everything we do, and our "think I can" attitude drives us to make a difference in the lives of those seeking alternative sleep apnea treatments. WHY JOIN OUR FAST-GROWING TEAM At Inspire, we value people - your diverse experiences, backgrounds, and thoughts. We elevate voices and encourage learning opportunities to build a professional network that grows into community. We embrace a people-first culture by offering hybrid work schedules, excellent benefits, 401k matching, ESPP, flexible time off (FTO), and tuition reimbursement. If you're passionate about making a difference in people's lives and want to work with innovative technology, come be a part of our great team! ABOUT THIS POSITION The Social Media Operations Manager is responsible for day-to-day operational management of Inspire's US social media channels, developing the social media moderation strategy and reporting on social media KPIs. Additionally, this role must be able to emphatically communicate to prospective and current Inspire patients while following the guidelines of a highly regulated industry. OPPORTUNITIES YOU WILL HAVE IN THIS ROLE Day to day management of external social media moderation vendor Leverage social media to identify and acquire future Inspire patients Track, measure and audit social media KPIs Follow FDA and Inspire Medical Systems Quality Guidelines when managing patient comments & complaints Maintain an online relationship between Inspire Medical Systems and prospective / current Inspire patients Develop and maintain training, an asset library and moderation policies for external social media vendor Use Sprinklr for social moderation, moderation management, escalations, and social listening WHAT YOU CAN BRING TO OUR GREAT TEAM Required: Bachelor's degree in Marketing, Communications, Business, or related field 5+ years of proven experience as a social media manager / moderator 1-3 years managing social listening queries, topics and themes Excellent verbal and written communication skills Excellent sales and customer service skills Vendor management experience and/or strong organizational skills Strong analytical and problem-solving skills Ability to navigate ambiguity, change, and uncertainty to deliver results with cross-functional teams in a positive manner Proficient with Microsoft Office Suite or related software Proficient with Sprinklr or other applicable social media management tool Inspire Medical Systems provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, creed, sex, national origin, age, disability, marital status, familial status, sexual orientation, status regarding public assistance, membership or activity in a local commission, military or veteran status, genetic information, or any other status protected by applicable federal, state, and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training, and social and recreational programs. Inspire Medical Systems complies with applicable laws governing non-discrimination in employment in every location in which Inspire Medical Systems has facilities. All such employment decisions will be made without unlawfully discriminating on any prohibited basis. Inspire Medical Systems is anemployer with recruitment efforts focused on ensuring a diverse workforce.Applicants with a disability that need accommodation to complete the Inspire Medical Systems application process should contact Hu an Resources at 844-672-4357 or email careers@inspiresleep(dot)com Inspire Medical Systems participates in E-Verify. Inspire Medical Systems provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, creed, sex, national origin, age, disability, marital status, familial status, sexual orientation, status with regard to public assistance, membership or activity in a local commission, military or veteran status, genetic information, or any other status protected by applicable federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training and social and recreational programs. Inspire Medical Systems complies with applicable laws governing non-discrimination in employment in every location in which Inspire Medical Systems has facilities. All such employment decisions will be made without unlawfully discriminating on any prohibited basis. Inspire Medical Systems is an equal opportunity employer with recruitment efforts focused on ensuring a diverse workforce. Applicants with a disability that are in need of accommodations to complete the Inspire Medical Systems application process should contact Human Resources at 763-235-6742 or email careers@inspiresleep.com.