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Franciscan Missionaries of Our Lady Health System PSC Performance Coordinator in Gonzales, Louisiana

The Patient Service Center Performance Coordinator assumes responsibilities and duties related to PSC process monitoring and improvement, internal and external reporting, and quality review/analysis. Provides support to PSC leadership by effectively developing, communicating documented processes. Assist PSC leaders with operationally adopting and monitoring PSC processes and with interpreting their teams performance.

  • Utilizes custom applications or tools to track assigned metrics.

  • Researches, reports findings, and makes recommendations regarding process improvement initiatives, service level compliance, or other metrics data for the PSC division.

  • Works closely with other departments and their leaders to research issues, improve service, develop or change processes.

  • Completes running daily reports and compiling data for review by leadership according to the needs of the organization.

  • Mentors and trains PSC staff members and leaders, utilizing advanced knowledge base to serve as a resource and provide leadership to PSC teams

  • Utilizes custom applications or tools to track assigned metrics.

  • Researches, reports findings, and makes recommendations regarding process improvement initiatives, service level compliance, or other metrics data for the PSC division.

  • Works closely with other departments and their leaders to research issues, improve service, develop or change processes.

  • Completes running daily reports and compiling data for review by leadership according to the needs of the organization.

  • Mentors and trains PSC staff members and leaders, utilizing advanced knowledge base to serve as a resource and provide leadership to PSC teams

  • Utilizes custom applications or tools to track assigned metrics.

  • Researches, reports findings, and makes recommendations regarding process improvement initiatives, service level compliance, or other metrics data for the PSC division.

  • Works closely with other departments and their leaders to research issues, improve service, develop or change processes.

  • Completes running daily reports and compiling data for review by leadership according to the needs of the organization.

  • Mentors and trains PSC staff members and leaders, utilizing advanced knowledge base to serve as a resource and provide leadership to PSC teams

JOB SPECIFICATIONS

Education High School Diploma or equivalent

Experience 4 years’ experience in Customer Service w/ at least 2 years Healthcare experience. Bachelor’s Degree substitutes 4 years’ experience

Skills Intermediate level Excel experience and data manipulation. Strong organizational skills; professional demeanor, oral & written communication skills, ability to multi-task, critical thinking skills. Experience supporting MS office, web-based applications, and remote users. Intermediate level Excel experience.

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