JOB REQUIREMENTS: Position: Operations Assistant/Lead Dispatcher-Ozaukee
County Transit Department: Commercial Services - WI Contract Location:
741 W Oakland Ave. Port Washington, WI 53074 Position Summary: The
Operations Assistant/Lead Dispatcher will assist the Operations Manager
with administrative and operational activities for the Commercial
Services division; this will include recruitment, assisting with the
dispatch staff, overseeing the vehicle fleet, ensuring the business
remains in compliance with federal, state, and Department of
Transportation (DOT) requirements regarding safety, and working closely
with the Dispatch team to understand and deliver on customer
expectations. Essential Duties and Responsibilities Dispatch
Coordination Work with dispatch team to review and support the
assignment of trips to drivers. Work with dispatch to ensure sure that
trips are covered every day. Develop a clear process on scheduling
drivers and staff each week. Ensure that the drivers check in on time.
Actively participate in recruiting activities such as promoting and
communicating open positions to help fill the candidate funnel. Assist
with interviewing when necessary. Work with dispatch group in taking,
updating and organizing reservations in multiple software applications.
Communicate regularly with drivers to confirm routing allow for on-time
pickups. Coordinate with the Operations Manager to create dispatch and
porter schedules. Occasionally generate program reports (using Microsoft
Office technology or Internal Transportation applications). Working
Relationships Operations Supervisor Ozaukee County Transit- Commercial
Services reports directly to the Operations Manager - Commercial
Services. This position does not have any direct management
responsibility; however, will have indirect responsibility for
Commercial services dispatch team. This position is required to work
closely with Ozaukee County Transit drivers. Additionally, this position
will have frequent interaction with customers. Physical Demands Work is
frequently preformed in an office environment with occasional exposure
to outdoor environments including temperature variations, precipitation,
and wind. Position may require occasional exposure to odors such as
exhaust. Position requires frequent verbal communication either in
person or by telephone. Mental Demands Work entails above average mental
demands. Duties involve handling multiple and changing priorities. Must
be able to maintain calm composure during stressful and fast-paced
situations. Some duties are highly stressful such as dealing with
customer complaints and employee concerns. Some duties require close
attention to detail, such as reading customer contracts. Must be able to
remain professional in a high-profile environment. Skill and Knowledge
Requirements Excellent verbal and written communication... For full
info follow application link. EOE of Minorities/Females/Vets/Disability
***** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/DD459D353995430A