**POSITION SUMMARY
The Data Manager will specifically oversee data quality management for the alumni database, ensuring data accuracy and integrity across all alumni records. This position will guide a team of data coordinators responsible for supporting the organizations data needs within the Salesforce | ascend platform. This position plays a critical role in ensuring that data is accurate, consistent, complete, and reliable for decision-making processes, and will consult and collaborate with the Director of Data and Process Optimization as well as other stakeholders who provide and utilize data.
**ESSENTIAL FUNCTIONS
TEAM LEADERSHIP**
- Supervise and coach a team of data coordinators, ensuring adherence to data management processes, assigning tasks, balancing workloads, and providing guidance while fostering a collaborative team environment.
DATA INTEGRITY MANAGEMENT
- Work closely with the Director of Data and Process Optimization and relevant data stakeholders on data cleanup and integrity initiatives.
- Collaborates with Operations team to implement data standards, policies, and procedures to maintain data integrity.
- Regularly assesses data for accuracy and consistency, identifying and correcting data errors or inconsistencies.
- Identify opportunities for improving data quality, such as resolving duplicate records or updating field types across multiple objects. Present your plans to stakeholders and manage these projects with precision.
DATA COLLECTION and TRANSFORMATION
- Bring together data from external sources on both scheduled and ad-hoc basis. Manage the transformation of this data to align with our standards, ensuring seamless updates to the CRM.
INNOVATION and PROCESS IMPROVEMENT
- Collaborate with the Director of Data and Process Optimization to identify and implement strategies and tools for efficient data management. Continuously seek opportunities to enhance data processing workflows.
- Identify areas for improvement in data processes and implement solutions to enhance efficiency and accuracy.
- Lead efforts to standardize data formats and procedures.
DOCUMENTATION
- Generate, update, and maintain comprehensive work instructions for data entry processes. Ensure that all documentation is clear, accurate, and accessible to relevant team members.
RELATIONSHIP BUILDING
- Establish and maintain strong relationships with campus partners, including the REA, to facilitate the collection and integration of information beneficial to the alumni database.
- Act as a liaison between the Alumni Association and Foundation and other university departments.
- Serve as the primary point of contact between the data team and other departments within the organization.
**EDUCATION AND EXPERIENCE REQUIREMENTS
Education: Bachelor's degree in Information Management, Computer Science, Business Administration, or a related field.
Experience: Experience with Salesforce | ascend or similar CRM platform is a plus.
Proven experience in data management, preferably in a nonprofit, higher education, or similar setting.
COMPENTENCIES
Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
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