Our purpose, commitment to the
future, and formula for growth is to champion the safety, empowerment,
and development of our employees. We strive to be The Preferred Source of
quality sand, rock, landscape products, ready-mixed concrete,
asphalt, paving and construction services. We succeed as a team by embracing
integrity, mutual respect, innovation, service, sustainability, and
financial strength.
Position Overview
This is a skilled position requiring the individual to effectively take
material orders from customers. This position requires speaking with customer
on the phone. Making good customer relations skills and requires a basic
knowledge of the construction industry.
Wage Range: $17 to $20 dependent on experience
Key Responsibilities (Essential Duties and Functions)
Receive incoming customer calls. Take verbal aggregate orders over the
telephone.
Handle all calls and other forms of communication in a courteous,
professional and helpful manner.
Input the orders into the JWS/Apex program.
Ensure proper customer information and materials are entered correctly.
Maintain communication with customers, dispatchers, and CSR team members.
Maintain facilities and keep in good working order all necessary equipment.
Properly follow all company policies and procedures. Report any problems to
the Department Manager, Safety Manager, or Human Resources Manager.
Basic knowledge of the construction industry.
Basic knowledge of the western slope of Colorado.
Qualifications
To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skills, and/or ability required.
Reasonable accommodations may be made to enable individuals with disability to
perform the essential functions.
Education/Experience
High school diploma or general education degree (GED) preferred.
Knowledge of the aggregate material and construction industry is preferred.
Two (2) years' experience in order taking and construction industry is
preferred.
Work Requirements
Working knowledge of Microsoft office suite (Word, Excel, PowerPoint,
Outlook) is necessary.
Previous work within the construction/ ready mix industry is preferred.
Knowledge/Skill Requirements
Ability to read and comprehend simple instructions, short correspondence,
and memos. Ability to write correspondence. Ability to effectively present
information in one on one and small group situations to customers,
clients, and other employees of the organization.
Ability to add, subtract, multiple and divide in all units of measure,
using whole numbers, common fractions, and decimals. Ability to compute
rate, ration, percent, land to draw and interpret bar graphs
Ability to apply common sense understanding to carry out detailed, but
uninvolved written or oral instructions
Ability to work well with others in a group or one on one setting.
To perform this job successfully, an individual should be able to type and
use keyboards accurately and have a strong working knowledge of Database
software.
Excellent customer service skills
Key Competencies
Customer Service - Manages difficult or emotional customer situations;
Responds promptly to needs.
Teamwork - Contributes to building a positive team spirit.
Judgment - Exhibits sound and accurate judgment.
Planning/Organizing - Uses time efficiently.
Professionalism - Approaches others in a tactful manner; Reacts well under
pressure; Accepts responsibility for own actions.
Safety and Security - Observes safety and security procedures; Determines
appropriate action beyond guidelines; Reports potentially unsafe
conditions; Uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; Changes approach
or method to best fit the situation; Able to deal with frequent change,
delays, or unexpected events.
Attendance/Punctuality - Is consist ntly at work and on time.
Dependability - Follows instructions, responds to management direction;
Commits to long hours of work when necessary to reach goals.
Initiative - Asks for and offers help when needed; able to consistently work
independently.
Innovation - Generates suggestions for improving work.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve
and promote quality; Applies feedback to improve performance.
Physical Requirements
The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.