Description
General Purpose
The Dispute Specialist assists customers, external and
internal, with electronic banking error resolution processing and various
duties within the Electronic Banking Department. This position will have
customer contact on a daily basis. The individual serving this role will need
to be able to explain the process to file an electronic fund transfer error
dispute as it relates to debit cards, credit cards, ACH, and consumer
international wires, and to investigate and make determinations regarding
submitted claims.
Essential Duties/Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Investigate and process error disputes using software in a timely and
efficient manner.
Responsible for processing all error disputes received from locations or
directly from customers.
Conduct investigations of error disputes in a timely manner to ensure all
deadlines are met.
Assist with customer questions, responding by various forms of communication
in a timely manner.
Monitor customer feedback and make suggestions to management for improvement.
Regular and Reliable attendance is required as an essential function of this
position.
Performs other duties as assigned.
Employees are held accountable for all duties of this job.
Job Qualifications
Knowledge, Skills, and Ability:
Proficient knowledge of personal computers and applications and the technology
related to banking systems.
Basic knowledge of Microsoft Outlook, Excel and Word.
Ability to work well in a team environment and communicate well with others,
both in written and verbal forms.
Strong interpersonal skills.
Ability to work on various duties with interruptions.
Self-motivated individual that works well with a team or individually as
necessary.
Personable, interacts well with customers and co-workers.
Ability to work in a fast-paced, multi-tasked environment.
Strong planning ability, attention to detail, and the ability to work in a
self-directed manner.
Understanding and application of banking regulations.
Education or Formal Training:
High School Diploma or General Education Diploma (GED) equivalency required.
Associate's Degree or higher preferred.
Experience:
Knowledge of banking systems, products and services is a plus.
2 or more years banking experience preferred.
Working Conditions
Working Environment:
This job operates in a professional office environment. This role routinely
uses standard office equipment such as computers, phones, photocopiers,
filing cabinets and fax machines. The noise level in the work environment is
usually moderate.
Physical Activities:
These are representative of those which must be met to successfully perform
the essential functions of this job.
While performing the duties of this job, the employee is regularly required
to talk or hear. This is largely a sedentary role; however, some filing is
required; it would require the ability to reach for and lift files, open
filing cabinets and bend or stand on a stool as necessary. Specific vision
abilities required by this job include close vision, distance vision,
color vision, and ability to adjust focus. Employee may be required to
lift, carry or move and position items weighing up to 25 pounds as necessary.
Note: This job description is not intended to be an exhaustive list of all
duties, responsibilities, or qualifications associated with the job.
Starting Rate of Pay is from $18.00 to $23.00 per hour, depending on
experience.
For an overview of our employee benefits please visit:
Position is anticipated to close on June 3, 2024, or until filled.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against
employees or applicants because they have inquired about, discussed, or
disclosed the r own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other