IT Support Analyst II, 24 Road
General Information
Job Title: IT Support Analyst II
Location: 2399 Patterson Road, Grand Junction, CO 81505
Work Schedule: Monday - Friday, 8:00am - 5:00pm; also requires
rotating weekend On-Call schedule
Employee Type: Non-Exempt
Hiring Pay Range: $19.00 - $28.00 per hour
The hiring pay range for this position is commensurate with the level of
relevant experience and education.
Our Bank has financial strength embodied in over $3 billion in assets and
ranks in the top 8% of banks nationwide by size and is a true community bank
with an unwavering commitment to excellence. The bank helps each of its
communities prosper through investment, sponsorship, philanthropy, and
employee volunteerism. It is a passion our company has for banking that makes
the
difference.
Our company hires individuals who provide excellent customer service and build
meaningful relationships with our customers and within our communities. Our
company is committed to rewarding our team members who strengthen our company
and
culture. Our company offers competitive compensation and a comprehensive
benefits package for this position.
Health & Wellness Benefits (Subject to Eligibility Requirements)
Minimum 4 Weeks of Paid Time Off (PTO)
11 Paid Holidays
Medical, Dental, and Vision Insurance
Health Savings (HSA), Flexible Spending (FSA), and dependent care
spending accounts
Company provided Life, AD&D, and Disability Insurance with
supplementation options
401(k) plan with discretionary company match and profit sharing
Discretionary annual bonus and employee referral incentives
Employee Assistance Program (EAP)
Education Assistance Program
Spanish Communication Assistant Program Incentive
Employee banking products
Summary
Responsible for installing, configuring, and setting up Personal Computers
and other network associated hardware (print servers, routers, hubs,
hard drives, floppy drives, etc.).
Responsible for software installation and configuration on desktop client
workstations.
Responsible for responding in a timely, professional and courteous manner to
technical
customer service issues.
Responsible for troubleshooting computer hardware, software, and
peripherals/component issues.
Responsible for answering phone calls and responding to emails and voicemails
from customers regarding technical issues
in a timely, professional and courteous manner.
Responsible for documenting technical solutions to share knowledge with team
members.
Essential Duties and Responsibilities
Good reasoning ability and willingness to ask questions.
Demonstrates excellent listening and communication skills with customers,
peers and management.
Ability to multitask and manage multiple priorities.
Ability to follow instructions explicitly.
Ability to document technical solutions in a clear, concise and accurate
manner.
Alertness and ability to concentrate.
Desire to continually learn about computers and networking.
Ability to work extended hours as required and overtime as required.
Ability to lift 50 pounds and crawl into confined spaces (under desks or in
wiring closets).
Valid driver's license and ability to drive a licensed vehicle.
Travel requirement for this position is estimated at 6-12 weeks per year.
Be able to work on call duty 24x7 on rotating schedule with other staff.
Respond to incoming email and voice mail messages in a timely, professional
and courteous manner
Troubleshoot Personal Computer hardware, software, and peripheral issues
using all available resources to resolve issue for customers in the most
efficient manner.
Log all contact with customers in call tracking system in a timely manner.
Install, configure and setup new Personal Computer hardware, software and
peripheral devices.
Identify network problems or application issues and escalate to appropriate
resources in a timely, professional manner.
Respond to assignments from PC Help Desk Manager in a timely and professional
manner.
Keep supervisor informed of the status of all projects, extended customer
downtimes, and other important business information.
Assist with company-wide software upgrades and new software installation as
requested.
Communicate with and treat co-workers and customers with respect and dignity.
Provide assistance in network hardware maintenance as requested by network
services manager.
Travel to off-site locations to support PC and network business equipment as
required.
Maintains consistent compliance with Bank Secrecy Act (BSA)