Product Manager - Payments - Grand Junction
Description
General Purpose
The Product Manager of Payments manages our Bank's suite of payment
products and services within the Digital Banking area of the bank. This
position is responsible for being the expert on rules and regulations around
these products and assisting with the development and execution of the
payment's product roadmap.
Essential Duties/Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Regular and reliable attendance is required as an essential function of this
position.
Assists with the development and execution of the payment's product roadmap
in the Digital Banking area of the bank, including managing the backlog,
and understanding how to prioritize project requests based on changing
requirements
Stays up to date with all payment intermediaries (TPS and TPSP) rule
compliance and communicates payment related rules, regulations and any
regulatory compliance changes to customers and bank staff.
Responsible for the maintenance, efficiency, and continued growth of our
existing digital products and services; including but not limited to ACH,
wires, Zelle, FedNow, bill pay, and external transfers.
Acts as the expert on all rules and regulations related to payment services
managed by this role; including but not limited to, Nacha Rules and
regulations on real time payments.
Spearheads upgrades and enhancements to the Bank's payment's products and
services within the Digital Banking area of the bank and coordinates system
changes with other areas within the bank.
Works closely and collaboratively with management, other product managers,
location management, and various other internal departments to initiate and
develop outstanding payment services.
Leads projects, and potentially teams or provides direction to junior staff
on less complex payments initiatives.
Assists in creating training for internal banking staff on the systems to
enable them to better meet and exceed customer expectations.
Advises on updates to product agreements, risk assessments and policies and
proactively notifies management and stakeholders of risks, issues, and
concerns
Performs other duties as assigned.
Employees are held accountable for all duties of this job.
Job Qualifications
Knowledge, Skills, and Ability:
Displays excellent written and verbal communication skills.
Ability to share technical expertise with team members and subordinates.
Strong understanding of digital banking systems, information technology
systems and software with a high proficiency in the use of Adobe, Microsoft
Excel, Microsoft Word, and Microsoft PowerPoint.
Strong understanding of regulatory and risk requirements.
Self-motivated, works well under pressure and meets deadlines.
Skill in obtaining information and identifying key issues and relationships
relevant to achieving a long-range goal or vision.
Understanding how to identify problems and willingness to make recommendations
to address them.
Ability to work in a fast-paced environment, deal with frequent change,
delays, or unexpected events.
Skill in understanding customer needs and delivering unsurpassed customer
service.
Detail oriented with exceptional organizational skills.
Ability to work independently with a minimum of supervision.
Understands the importance of and able to maintain confidential information.
An expert and creative problem solver and comfortable operating in a rapidly
changing and uncertain environment.
Natural curiosity and self-directed ability to seek out information and meet
goals/deadlines.
Analytical: (e.g. comfortable with data) and can combine an
understanding of business objectives, customer needs, and data required to
deliver customer experience and business results.
Education or Formal Training:
Minimum of high school diploma or GED equivalent required.
A Bachelor's Degre with focus in Technology, Design,
Entrepreneurship, Analytics, Marketing, Business, or similar field is
preferred
CTP, AAP, AIPMM or related field certification a plus.
Possession of, or ability to obtain, a valid State of Colorado Drivers'
License, required.
Experience:
A minimum of two to three (2-3) years working in the Financial Services
industry is preferred.
A minimum of one (1) year working in the Digital Banking environment or
similar is preferred.
A minimum of at least Two (2) years of product management or equivalent
demonstrated through one or a combination of the following: work
experience, training, education is preferred.
Working Conditions
Working Environment:
This job operates in a professional office environment. This role routinely
uses standard office equipment such as computers, phones, and
photocopiers. Occasional travel to conferences, meetings and branch
locations, evening and weekend work should be anticipated. The ability to
work remotely from home may be an option, within a minimum of 2 days a week
in the office required.