Job Overview
Support the day to day operations of the Appraisal Services Department by providing a variety of administrative support activities related to the ordering, receipt, processing, and delivery of valuation products in accordance with company policies and established Standard Operating Procedures (SOPs). Ensure compliance with state and federal regulations.
Principal Accountabilities
Responsible for accurate, efficient and timely handling from request for valuation services through final delivery of valuation products. Support appraisal, sales, processing and lending department personnel as needed. Meet or exceed the stated Service Guarantee commitments. Represent the Bank to both internal and external customers in a courteous professional manner in face-to-face, written and telephone communications. Responsible for adherence to regulatory compliance standards including Bank Secrecy Act (BSA) company policies and procedures, as well as the quality of documentation, timeliness, accuracy and volume of loans closed.* * Actively protect confidentiality of customer and account information. Demonstrate Horizon Bank's commitment to the communities we serve through involvement in local organizations and events.
Duties
Qualifications & Skills
High school diploma or equivalent with a minimum of 2 years' experience processing equipment, real estate, mortgage, consumer, commercial and/or small business loans. College degree in business, finance, real estate, accounting, economics or related field of study preferred.
Specialized knowledge of real estate theory, principles, terminology and collateral valuation methods is strongly preferred.
Knowledge of agency guidelines and industry standards as they relate to mortgage, consumer, co