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MCPC is a global endpoint management company focused on improving performance, security and sustainability for our clients. MCPC has a purpose, a strategy, and a set of values that animate everything we do.  We provide a wide range of services to our clients including Managed Security, Technology Logistics, IT Talent Solutions and IT Asset Management and Disposition. MCPC has consistently been recognized as one of the top companies in the area to work for and we are proud to have employee retention rates that far exceed the national average. MCPC has a strong commitment to Diversity and Inclusion as well as our Early Talent Program that offers opportunities for people of every education level. MCPC also has a strong commitment to giving back to the community through a variety of means including The Foundry, www.clevelandfoundry.org, which was created by our Founder/Chairman Michael Trebilcock.

Core Values

Principle

Understanding our client’s needs by applying the appropriate people, process, and technology to achieve the desired outcomes

Quality

Tailoring our services to each client’s individual circumstances by maintaining rigorous quality control that is accountable and predictable

Respect

We welcome the unique contributions of each member of the team by striving to communicate, listen and collaborate in everything we do.

Advancement

MCPC offers employees opportunities to enhance their skills and grow as people (career pathing for example).  

Innovation

MCPC Pioneers new approaches to technology management by measuring and quantifying the value of our services.

Community Commitment

We engage with organizations that address educational, cultural, and social needs.   We achieve this by enhancing career development, recreational and educational opportunities for the communities we serve.

Overall Responsibility:

Responsible for performing HR-related duties and working closely with the HR team in supporting MCPC. The position carries out responsibilities in the following functional areas: recruiting, employee relations, benefits administration, performance management, onboarding, policy implementation, payroll, and employment law compliance.

Key Tasks and Responsibilities:

General Human Resources

• Understand and utilize Paycom HCM to research, run reports and assist associates with HR administration

• Assist Cleveland in the development and implementation of personnel policies and procedures as needed.

• Assist with annual performance evaluation program

• Handles employee relations counseling, terminations and exit interviews

• Participates in staff meetings with Operations and Sales

• Keeps up to date on the latest and greatest developments in the field of HR utilizing Grand Rapids SHRM.

• Other duties as assigned by your manager to support the HR functions in GR.

• Provide training sessions in interviewing, separation techniques and other pertinent training to expand supervisor capabilities in the workplace.

• Manage any potential focus groups with employees.

• Must be well versed in the MCPC Handbook issued by MCPC in order to refer employees to company policies.

• Employee Engagement including sending gifts to recognize employee life events.

• Participate in Cleveland HR meetings as needed or when requested.

• Participate in Cleveland Talent Solutions meetings when requested.

• Overnight travel to Cleveland as needed.

Benefits

• Manage MCPc’s Wellness program in GR market

• Respond to and answer associates benefit questions

• Other duties as assigned to support the benefits function

Orientation

• Manage the onboarding process for new hires in GR and also work with local vendors for contractor onboarding. Collaborate with Cleveland HR to obtain best practices

• Oversee creation and coordination of orientation schedules with managers

• Conduct new hire orientation meetings of new GR Associates

• Upload I-9’s and confidentiality paperwork into Paycom

   Recruiting

• Attend local job fairs when required

• Proactively source candidates for open positions

• Work closely with Talent solutions on all things Recruiting and to keep updated on talent techniques and systems

Key Outcomes of the Position:

• HR functions in GR run smoothly and efficiently

• New associates are onboarded and welcomed to the team in a consistent and friendly fashion

• HR compliance in GR

• Employees feel engaged and connected to their workplace

• Timely responses to associate questions

• Able to recognize and balance the needs of the business and the needs of the employees

Skills and Attributes Required:

• Required to hold the highest level of confidentiality and trust and to abide by all laws related to payroll. This includes pay rate data, benefit selections, employee ages, etc.

• Strong organizational, time management and problem-solving skills

• Strong computer skills; experience with payroll applications a plus.

• Excellent verbal and written communication skills and etiquette. Must have a high degree of understanding of the importance of documentation and have experience in writing corrective actions or PIP’s.

• Strong customer service skills, professional demeanor and a positive attitude

• Ability to work with others in a team environment

• Ability to prioritize workload

• Exemplify to other associates of what it means to follow the policies and procedures at MCPC as an ethical member of the HR Department

• Proficient communicator

• Superior attitude- consistently courteous and respectful demeanor

Experience and Educational Requirement:

• Entry Level College Graduate or High School Graduate with related work experience

• Strong experience working with computers and Microsoft applications (I.E. Outlook, Excel, Word)

• Understanding of basic HR concepts

• 3 + years of professional work experience in an office related environment is a plus

Physical Requirements: 

The physical requirements of this job include frequent sitting with occasional walking around, carrying light objects, grasping, and reaching for things, rare stooping/crouching, clarity of vision, speaking and listening ability.  The mental requirements of this job include general intelligence, motor coordination skills, coordination of hands, eyes and feet, verbal, and numerical intelligence.  The workplace environmental conditions are that of a temperature controlled and clean office setting.  Occasional driving to other office or customer locations.  

Regular attendance and punctuality are an essential job function of this position.  In addition, the duties of this job need to be performed inside of our offices (unless authorized due to extraordinary circumstances by your manager and Human Resources) for the purpose of interaction and collaboration with colleagues and/or clients as necessary, the ability to adequately supervise the associate, and/or the availability of necessary equipment utilized for regular job functions.  

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job-related instructions and to perform other job- related duties requested by their supervisor.