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Mercantile Bank is hiring for an experienced Mortgage Servicing Quality Control Administrator at our 310 Leonard St., Grand Rapids, MI location.
Who We Are
Mercantile Bank was created with a goal to deliver financial solutions that empower people and businesses to achieve their dreams, while bettering the lives of its employees and their communities. We have grown from a humble idea to over 40 locations, 5.25 billion in total assets, and nearly 700 employees. Our values remain at the heart of everything we do - through inclusivity, innovation, and collaboration, we achieve excellence every day and are accountable not only to our customers, but to our employees and the communities in which we serve.
We are proud to invest in our people and our communities, and our employees show their integrity in every interaction. We believe in hiring people based on their character and if necessary, teaching them the skills they need to be successful. We focus on developing employees and seek to promote from within whenever possible.
Our reputation as a great place to work didn't just happen. Our intentional efforts to provide excellent benefits, competitive wages and bonuses, volunteer opportunities, and many options for you to get involved, whether your interest is in learning more about banking, sharpening your leadership skills, or planning a fun activity we have a way for you to get connected with others in the bank and the community. We're proud (but honestly not that surprised) to be one of West Michigan's Best and Brightest Companies to Work For!
Rewards and Benefits
Some of the medical and wellbeing benefits we provide are:
We also provide many opportunities to invest in your financial wellness and career development by providing:
The Mortgage Servicing Quality Control Administrator is responsible for assistance with the administration of a comprehensive Mortgage Servicing Quality Control ("MSQC") program that meets agency and investor requirements. Responsibilities include performing quality control audits and reporting of mortgage loan servicing activities to ensure compliance with investor servicing and regulatory requirements.
Essential Job Functions:
-Help maintain a comprehensive MSQC program which includes loan set-up, escrow administration, insurance, accounting/payment processing, default management, and other compliance matters in accordance with agency and investor requirements. - Ensure that the Bank's MSQC Plan and Policy are up to date and meets all agency requirements by staying current with the various agency and regulatory changes. -Participates in the design of QC reviews, scope and sample development and reporting. - Knowledgeable of Freddie Mac, Federal Home Loan Bank of Indianapolis, and Fannie Mae MSQC guidelines and lead efforts to ensure that the Bank meets those requirements. -Monitor and track new investor and regulatory requirements. - Develop and maintain MSQC procedu