At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
SUMMARY
Work with a team of Service Writers to assist in smooth operations for a busy rental repair facility. Oversee our Work Order process from start to finish. Work closely with Service Manager to resolve customer conflict and maintain Excellence in Customer Service. Work with the Shop & Field Technicians to ensure correct invoicing for Internal and External Customers
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Create and maintain a safe working environment.
Identifies problems and services by listening to customer's description of symptoms, clarifying description of problems.
Verifies warranty and service contract coverage by examining records and papers, explaining provisions.
Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
Contact fleet management companies that require authorization to start work or require estimates before authorizing repairs to begin.
Prepares Work Order by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering Work Order into service database system.
Assisting with scheduling work and issuing work to Service Technicians.
Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Required Skills and Qualifications
High school diploma or the equivalent
Previous experience in a similar role
Valid Driver’s License required.
Professional personal appearance
Extremely detail oriented and accurate
Must be able to work in a fast-paced environment.
Ability to set priorities and adapt to changing work priorities while meeting deadlines and schedules
Must be self-sufficient and driven.
General aptitude in working with common computer software (MS Office Suite, internet, etc.) to process orders.
Knowledge of principles and processes for providing a positive service experience.
Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
A positive attitude and willingness to maintain a professional demeanor with clients and team members is essential to this position.
Communicate effectively in writing as appropriate for the needs of the audience.
Preferred Skills and Qualifications
This section should include all preferred but not required skills/qualifications.
1-3 years’ experience in Supply Chain, Purchasing, or related field and/or equivalent experience.
Knowledge of aerial vehicles, equipment, and heavy & light duty trucks
Working Conditions
Physical Requirements
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Custom Truck One Source is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws