Shelter Associate, Housing Navigation Center
United Way of Weld County
Seasonal Position - starting April 30th and ending July 31st
ORGANIZATION OVERVIEW
Through the vision and support of United Way donors and volunteers, together
we are building a better Weld County, one where:
-children are reading to learn by the start of fourth grade
-youth are working at good jobs by age 25
-families have stable housing
-older adults are aging well and
-people are connecting to the help they need.
OVERVIEW OF RESPONSIBLITIES
The Housing Navigation Center (HNC) is a resource center that provides
services to people experiencing homelessness, helps people regain housing,
and helps households in Weld County navigate local housing resources. As part
of Weld's Way Home, Weld County's initiative to address and prevent
homelessness, the HNC provides clear access to housing services ranging from
homelessness prevention to overnight shelter. The person in this role will use
a Housing First focus to assist in overnight shelter operations and tasks.
They will work directly with people experiencing homelessness to provide a
safe, effective, and welcoming emergency shelter.
KEY RESPONSIBILITIES
General Duties
-Work with people experiencing homelessness during shelter hours to
provide a welcoming shelter environment, ensuring guest and staff safety,
and providing guests with appropriate resources
-Maintain overnight shift availability, including the ability to fill
in shifts when needed
-Perform shelter check-in/check-out responsibilities including
completing intakes, assisting with meal service, preparing sleeping
areas, handing out donations, and maintaining shelter cleanliness and
organization
-Carry out HNC policies and procedures for overnight shelter activities
including COVID-19 procedures, shelter safety policies, and general
operational procedures
-Utilize trauma-informed de-escalation techniques to address guest
concerns and mitigate conflict
-Maintain relationships among community partner agencies, key
stakeholders, and the Weld County community to increase awareness of shelter
resources and to maintain shelter stability
-Coordinate with the HNC staff to ensure seamless service delivery
between daytime and night-time operations
-Assist in staffing extreme weather days during daytime shelter hours,
when required
-Maintain neighborhood relationships around the HNC
-Participate in training around Housing First, Trauma-Informed Care,
Mental Health First Aid, and other necessary topics
-Ensure data reporting through the Homelessness Management Information
System (HMIS)
United Way of Weld County General
-Support and promote the mission, values, goals and objectives of
United Way, including representing United Way in professional organizations
and the community (as assigned).
-Support fundraising efforts of United Way and activities that support
United Way.
-Support United Way annual events, disaster response, and other
activities as assigned.
-Participate in staff meetings and in service opportunities.
-Contribute to organizational promotions including writing promotional
copy, proofreading informational and campaign materials, participation in
outreach, etc.
-Other duties as assigned.
UNITED WAY WORLDWIDE CORE COMPETENCIES FOR ALL STAFF
-Mission-Focused: Catalyze others' commitment to mission to create
real social change that leads to better lives and healthier communities. This
drives their performance and professional motivations.
-Relationship-Oriented: Understands that people come before process and
is astute in cultivating and managing relationships toward a common goal.
-Collaborator: Understands the roles and contributions of all sectors
of the community and can mobilize resources (financial and human) through
meaningful engagement.
-Results-Driven: Dedicated to shared and measurable goals for the
common good; creating, resourcing, scaling, and leveraging str tegies
and innovations for broad investment and impact.
-Brand Steward: Steward of the brand and understands his/her role in
growing and protecting the reputation and results of the greater network.
ESSENTIAL SKILLS
-Ability to work flexible hours including evenings, weekends, and
overnight shifts
-Self-motivated; proven excellent performance standards and quality of work
-Excellent customer service and phone skills
-Effective interpersonal communication skills including one-on-one
conversations
-Ability to effectively respond to escalated situations or crisis
-Data and intake experience in HMIS or related data systems
-Networking and community relationship building skills
-Ability to work independently and as a team player
EDUCATION/EXPERIENCE REQUIREMENTS
-High school diploma
-Homeless services, case management, social work, health/human
services, public health, or related nonprofit experience preferred
-Experience utilizing trauma-informed care, de-escalation, Housing
First, and person-centered care principles