JOB REQUIREMENTS: At Associated Bank we strive to create an inclusive
culture where different perspectives are valued and recognized as
strengths critical to our success. If you thrive in an environment where
your growth and development are encouraged and supported, then
Associated Bank may be the right place for you. Provide best in class
service as part of a top performing Contact Center. Respond to customer
inquiries through multiple channels including telephone, e-mail, web
chat and digital channels (including online, mobile & IVR) in a cross
functional Contact Center. *This is a temporary position - typically
contracted for roughly 3 months. Depending on performance, there is an
opportunity to be converted to a full time colleague.* This person
will, Respond to customer\'s telephone, chat and e-mail inquiries.
Respond in a professional and pleasant manner in all interactions.
Provide accurate information across all retail and business products and
offer solutions while demonstrating enthusiasm, apologizing sincerely
for inconveniences, listening empathetically and tolerating difficult
customers calmly. Provide quality service as a differentiator for our
company to retain current customers and attract new business. Exercise
good judgment according to current policies and procedures when
resolving customer situations. Recognize potential exceptions and make
decisions to ensure customer satisfaction and retention. Exceed
increasingly challenging quality and productivity standards to support
our department and company goals and initiatives. Mentor and train new
Customer Care representatives to assist them in all aspects of the job
that they will need to be successful after training to meet all quality
and productivity standards and to ensure customer satisfaction.
Demonstrate ability to quickly change one\'s approach to a situation and
adjust to constraints or multiple demands. Incorporate product, service
and procedure changes communicated through a variety of mediums into
everyday working procedures. Possess the aptitude to learn and navigate
comfortably in an ever-changing technical systems environment. Keep
current on frequent policy, product and procedural changes including
customer mailings and promotions. Manage time and materials effectively.
Prioritize and accomplish multiple tasks while effectively servicing
customers in a timely manner. Initiate opportunities to introduce
Associated Bank products... For full info follow application link. The
employment policy of Associated Banc-Corp, and its subsidiaries and
affiliates (\"Associated\") provides equal opportunity to all persons.
We support a diverse and inclusive work environment where colleagues are
respected, treated fairly, and given equal opportunities to perform to
their fullest potential. We believe it is only with a diverse and
inclusive workplace that the organization can truly perform at its best,
carry out its vision, and make a difference for the communities we
serve. ***** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/E670FB53D09540FC