JOB REQUIREMENTS: COMPANY Summary As a combined organization, Franklin
Energy and AM Conservation Group is undertaking what is perhaps the
central challenge of our times - to help drive the transition to
net-zero carbon economies while ensuring that no working families,
businesses, or local communities are left behind. To do that, we are the
utility industry\'s top provider of turn-key energy efficiency and grid
optimization programs and products, all of which contribute to reducing
carbon and waste and, at the same time, free-up resources for creating
more innovation investment and jobs. With over 26 years in business, we
have more than 1,300 experts across the United States and Canada, with
warehouses on both coasts. The organization\'s integrated in-house
services provide deep personalization and insights, helping energy
partners achieve their carbon-reduction and energy productivity goals.
We believe the organization\'s most \"precious resources\" are its
people. We pledge a relentless pursuit to embody a culture that
acknowledges, recognizes, and infinitely seeks to understand the unique
differences of its people. We are committed to creating employee
experiences that continually attract and embrace a multiracial,
multicultural, and multigenerational workforce that promotes outstanding
performance and mirrors our diverse partnerships, clients and
communities we serve. Position Summary The Director of Operational
Excellence will play a crucial role in driving continuous improvement
initiatives and ensuring operational efficiency across all programs and
departments to include existing operations and start-up of new programs
and services. The position is responsible for ensuring the company\'s
processes and systems are optimized to always deliver the best customer
experience possible. The position will work closely with senior
leadership to develop and implement strategies that optimize processes,
reduce costs, and enhance overall performance. The position is
responsible for system capturing, creating, documenting, developing
system requirements, managing change governance, and cataloging
standards and best practices to increase the Company\'s productivity
levels, specifically within operations, and at the time of program
start-ups. Using analytics, this individual will continuously improve
standards of operation and analyze key metrics to plan, design, impleme
nt and evaluate key projects, identifying areas for performance
improvement and opportunities for cost savings across the enterprise.
This position is also responsible for developing and implementing a
quality strategy for the organization. The quality strategy will
encompass quality assurance and quality control to include key program
processes such as rebate processing, invoicing, field operations,
project technical review, customer complaint management and resolution,
SOC compliance, and reporting procedures. The Operational Excellence
team will intervene where necessary to remediate operations through
training appropriate personnel, tracking progress, communicating
progress, and auditing sustainable operations practices to ensure
effectiveness. This position will lead Operations Excellence Managers
and the Start-up Team to support all initiatives and meet organizational
and client quality and improvement goals. Essential Duties and
Responsibilities This list of duties and responsibilities is not
all-inclusive and may be expanded to include other duties and
responsibilities, as management may deem necessary from time to time.
Standards: * Develop and implement operational excellence strategies
and initiatives to improve productivity, quality, and customer
satisfaction. * Establi To view the full job description please use the
link below.
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