JOB REQUIREMENTS: Patient Service Representative Come work where we
specialize in you! We have nearly 2,000 reasons for you to consider a
career with Prevea Health-they\'re our employees. We\'re an organization
that values kindness, responsibility, inclusivity, wellness and
inspiration. At Prevea, we provide continuous education, training and
support so every member of the team contributes to our success. Together
we are the best place to get care and the best place to give care. Job
Summary The Patient Service Representative (PSR) role at Prevea Health
is responsible for welcoming, registering, and scheduling patients
and/or visitors in a friendly and positive manner. This position acts as
a liaison between patients and medical staff. The Patient Service
Representative (PSR) is responsible for creating a positive first
impression for anyone who uses Prevea Health services, whether over the
phone, in person, or through MyPrevea. What you will do Coordinate
communication between patients, family members, medical staff,
providers, and administrative staff via phone, in person, or through
MyPrevea. Obtain and confirm accurate demographic and insurance coverage
information. Route medical inquiries, complaints & messages to
appropriate parties. Assist patients and callers with financial
inquiries, including policies, insurance, payments, and other financial
needs. Collect required payments, including co-payments, outstanding
balances, and payments due at the time of service. Complete necessary
account, referral, and claim edit workflows and maintenance in assigned
work queues Schedule and confirm patient appointments. Provide accurate
daily batch and/or deposits to appropriate staff for processing.
Education Qualifications High School Diploma and/or GED Required
Experience Qualifications 1-3 years Experience in customer service,
insurance and/or healthcare setting Preferred Skills and Abilities
Display proficient telephone and computer skills with clear and
professional speaking abilities. Able to provide exceptional customer
service by assessing patient needs, meeting quality standards, and
evaluating satisfaction. Capable of being empathetic and responsive to
patient\'s needs by actively listening, asking appropriate questions,
and continually looking for ways to provide assistance. Able to
efficiently multi-task and adapt to fast-paced environments with
frequently changing protocols and processes. Capable of effectively and
positively interacting with staff members throughout the company.
Promote teamwork and provide a supportive environment throughout the
organization. Display grammar, spelling, and punctuation knowledge to
type patient information and take appropriate messages accurately. Able
to work independently and think critically using provided information.
Physical Demands Sit - Constantly Stand -... For full info follow
application link. Prevea is an Equal Employment Opportunity/Affirmative
Action employer ***** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/3485C23A496F475D