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PREVEA HEALTH Patient Service Representative in GREEN BAY, Wisconsin

JOB REQUIREMENTS: PSR Overnight Supervisor Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health-they\'re our employees. We\'re an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care. Job Summary Assists the Manager/Director in the development, organization, and implementation of front-end revenue operations, reflecting a commitment to Prevea Clinic\'s mission, vision, and values. Have responsibilities for staff training, quality improvement, customer service, and department planning. Sets the standard for exceptional customer experience and acts as a liaison between patient and medical staff. What you will do Identify, discuss, and counsel staff regarding patient care, decision-making, staff related problems, personnel conflicts and facilitate resolutions. Promote and encourage personal and professional growth of staff to keep abreast of rules, regulations, and information pertinent to the front-end operations. Demonstrates strong organizational skills, effective priority setting, and follow through in supervising the PSR staff. In the absence of the Manager, assumes duties and responsibilities to provide continual support to employees of the department. Handle cash in accordance with Prevea policies and procedures. Review monthly schedules, distribute employee correspondence, and assume responsibility for processing timecards for dedicated areas. Supervise the collection of required payments, including co-payments, outstanding balances, and payments due prior to services being rendered in accordance with Prevea policies and procedures. Assists with annual budget process and reviews budgets, making the appropriate variance notes when needed. Assist in EPIC schedule optimization by building and maintaining provider schedules within their respective departments/areas. Identify, discuss, and counsel staff regarding batch accuracy, error-free work, and compliance with privacy and HIPAA laws. Participate in a weekly on-call rotation that consists of all PSR Supervisors. Assist in any questions and or concerns that night and weekend PSR\'s might have throughout Prevea. Identifies and supports customer service initiatives of the clinic. Perform PSR duties when necessary to assure patient needs are met. Provide EPIC and computer support to staff, assist on-site staff training, and assist with process development as needed. Communicate latest information to staff in a time-sensitive manner while working with respective departments to coordinate changes. Variable shifts required, including evenings, weekends, and overnight... For full info follow application link. Prevea is an Equal Employment Opportunity/Affirmative Action employer ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/4F7E8DAF934149AD

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