JOB REQUIREMENTS: This position will work weekends- 8 hrs per week week
Job Description and Essential Functions Job Title/Position: PSR
Communications Specialist Job Classification:
Administrative/Professional Support Date of Analysis: 5/29/13 Date of
Revision/Review: 06/2020, 06/2021
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THE MISSION STATEMENT To take care of people with passion, pride, and
respect. OVERALL EXPECTATIONS STATEMENT Providing exceptional care for
our patients as well as recognizing the value of your co-workers is the
expectation of all members of the Prevea Health organization. All
members are expected to focus on the patient\'s needs; relate to all in
a friendly, accepting manner; communicate in a positive and professional
way to patients and co-workers; use time effectively and efficiently;
and demonstrate an overall high level of performance. Brief Description
of Job Responsibilities: Greets, instructs, directs, and schedules
patients and visitors in an engaging and positive manner. Serves as a
liaison between patient and medical staff. Makes a positive first
impression on any person utilizing Prevea Health services. Major
Responsibilities: * Coordinate communication between patients, family
members, medical staff, providers, and administrative staff-via phone,
in person, or through MyPrevea. * Direct patient inquiries or
complaints to appropriate parties. * Assist patient or caller in
directing medical concerns; receive and route messages to appropriate
staff. * Obtain and confirm accurate demographic and insurance/coverage
information. * Schedule and confirm patient appointments. * Inform
patients of the variety of services that are offered by Prevea Health.
* Assist patient or caller with financial questions regarding policies.
* Attend meetings as required and follow the policies and procedures of
the organization. Specialized Requirements: * Complete all work tasks
in accordance with privacy, compliance, and HIPAA laws. * Place long
distance calls for clinic personnel * Operate paging system and respond
effectively to emergency indicators and notify appropriate contacts. *
Responsible for paging on-call providers and messaging clinical staff
using Epic. * Work closely with triage and nursing staff to ensure
timely completion of all phone encounters. * Have extensive knowledge
of the organization\'s structure to route calls and take appropriate
messages while proactively seeking assistive information for patient
needs. * Performance Requirements: * Ability to adapt to frequently
changing protocols and processes in a fast-paced environment. *
Knowledge of principles and processes for providing exceptional customer
service. This includes customer needs assessment, meeting quality
standards for services, and... For full info follow application link.
Prevea is an Equal Employment Opportunity/Affirmative Action employer
***** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/28A0CB7D10CD4FC0