JOB REQUIREMENTS: Your Job The Technical Support Supervisor will have
strong people leading skills and a desire to contribute to and improve
our IT support structure, own challenges that come with supporting a
global enterprise environment and proactively build relationships with
key business stakeholders. Our Team The Employee Services Organization
provides value-added strategic partnerships with other Koch companies in
ownership and support of several key processes and platforms. We deliver
IT products and services that enable employee success and collaboration,
foundational accounts and devices, and transformational mobility and XR
experiences. As a trusted partner, we focus on people, processes,
technology, and data to drive transformation. Our team members are key
contributors through the application of frameworks and principles with
an emphasis on leveraging critical and economic thinking to drive value
What You Will Do Understand, develop, apply, and coach employees on our
culture of Principle Based Management Supervise, coach, mentor and
develop a group of Technical Support Specialists in the day-to-day
operations of providing level 2 IT support to internal customers from
multiple businesses Provide strong leadership with excellent
interpersonal, team building, communication and influencing skills to
drive positive outcomes and business value Identify, assess, and work to
close gaps in employee performance and development areas to improve
performance and prepare them for their next career path opportunity
Monitor and manage group and individual performance to ensure the team
is efficiently and effectively addressing consumer issues and meeting
service level commitments Continually evaluate and improve consumer
support processes and procedures to maximize team efficiencies and
ensure a positive consumer experience Identify needs for
individual/group training and ensuring team members have the right level
of expertise to complete requests and incidents accurately, timely and
with a high level of quality Develop and maintain strong customer
relationships across business groups supported; effectively handle and
resolve customer escalations in a timely manner Partner with service
owners, team leaders and peers across the... For full info follow
application link. Infor does not discriminate in employment
opportunities or practices on the basis of race, color, creed, religion,
sex, gender identity or expression, sexual orientation, national origin,
genetics, disability, marital status, age, veteran status, protected
veterans, military service obligation, citizenship status, individuals
with disabilities, or any other characteristic protected by law
applicable to the state in which you work. If you have a disability
under the Americans with Disabilities Act or similar law, and you wish
to discuss potential accommodations related to applying for employment
at our company, please contact Human Resources at 470-548-7173 and/or
ADAAA@infor.com. ***** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/C02AD29ADC4F4C83