Do you want to provide support and analysis for clients and employees using
our self-service tools. You can do that. Ready to help Spectrum Enterprise
continuously support client experience and the business? As an Associate
Experience Analyst at Spectrum Enterprise, you can do that.
Spectrum Enterprise provides modern enterprise technology solutions that meet
the unique needs of some of the country's biggest brands. If you're
looking to build your most successful career, support client growth and work
alongside intelligent, driven professionals, you can do that. We're
ready to go all in on your future and create an engaging environment.
Be part of the connection:
You help Spectrum Enterprise continuously support improvement opportunities
that have the greatest impact on the client experience and the business. You
collaborate with teams in person and digitally within an office environment.
How you can make a difference:
Actively and consistently supports all efforts to simplify and enhance the
customer experience.
Responsible for analysis of client and business information and reporting.
Responsible for evidence-driven problem solving and data-related
troubleshooting.
Responsible for gathering and collecting information, providing analytic
support for various projects,
and assisting in preparing reports.
Assists in defining and executing processes, procedures, and reporting.
Facilitates and manages the exchange of information with business
stakeholders.
Maintains high level of organization, detail, and accountability to all
program related needs.
Maintains and organizes information in easy to consume formats.
Assists in building automation in workflows and/or other tools to improve
quality and streamline efficiency, where possible.
What you bring to Spectrum Enterprise
Required qualifications:
Experience: 1-3 years in a business, reporting or operations role.
Education: Bachelor's Degree or higher in business, data analysis or
related field
Technical skills: Effectively analyze and interpret data, use a personal
computer and proficient with Word, Excel, and PowerPoint
Skills: Prioritization and English communication skills.
Abilities: Ability to work comfortably with large, cross-functional teams
in order to achieve business goals, Ability to develop strong working
relationships with peers, internal partners, and other members of the
organization, ability to confidently communicate relevant information
to/from peers and team leadership,
Preferred qualifications:
Data/analytics - 1-3 years of data/analytics experience
Familiarity with tracking tools/technology a plus, including Jira,
Confluence, and/or Microsoft Project
1-3 years of experience with data visualization, analysis, and
presentation skills
1-3 years of experience with JavaScript, Python, and/or SQL
What you can enjoy every day:
Embracing diversity: A culture of excellence that celebrates diversity,
innovative thinking and dedication to exceeding client expectations.
Learning culture: Company support in obtaining technical certifications.
Dynamic growth: Paid training and clearly defined paths to advance within
the company.
Total rewards: Comprehensive benefits that encourage a work-life balance.
Apply now, connect a friend to this opportunity or sign up for job alerts.
MPD365 2024-33907 2024
Here, employees don't just have jobs, they build careers. That's why
we believe in offering a comprehensive pay and benefits package that rewards
employees for their contributions to our success, supports all aspects of
their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in
a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2024-05-22 06:00 AM (UTC) and
will be extended if necessary.
The pay for this position has a salary range of $67,100.00 to
$107,300.00. The actual salary offer will carefully consider a wide range
of factors, including your skills, qualifications, experience and
location. Also, certain positions are eligible for additional forms of
compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our
Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice,
Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join
us, you're joining a strong community of more than 100,000 individuals
working together to serve more than 32 million customers in 41 states and keep
them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We're committed to growing a workforce that
reflects our communities, and providing equal opportunities for employment
and advancement. Learn about our inclusive culture.
EOE, including disability/vets