Description
A leading comprehensive engineering design and consulting firm, SSR provides
innovative solutions for clients with facility and infrastructure challenges.
To achieve client needs, SSR has multiple locations across the US. Working
with a diverse group of individuals in a variety of markets, our team of
experts partner with our clients to deliver advanced solutions that last.
SSR is committed to providing opportunities and benefits to colleagues that
promote living fully. Through various competitive benefits and programs
available, SSR supports the health, well-being, and personal growth of
its employees. SSR offers benefit options including medical, dental, and
vision coverage, a generous contribution to employee-owned Health Savings
Account, 401(k) with matching up to the full IRS maximum, tuition
reimbursement, and a variety of other employee incentives and wellness
programs. SSR is a 2019 A/E/C Building a Better World Award Winner which
recognizes our commitment to community outreach and improvement.
We feel that SSR is a great place, but don't take our word for it, See
what our colleagues are saying at .
Why Choose SSR? Look at our Twitter, Facebook and LinkedIn pages to
discover more.
We are Certified "Great Place to Work"
Looking for a Client Relationship Manager (CRM) in Building Commissioning
for our Charlotte, NC location.
The Charlotte Client Relationship Manager in Building Commissioning holds
responsibility for the overall relationship with identified clients and
successful delivery of client's projects and its focused responsibility on a
geographical region or market. CRM I primarily manages projects independently
but may require additional Project Managers to effectively complete projects.
Responsible for Total Project Success on assigned projects for all results
related to people, product, and profit. Acquires work by consistently
demonstrating an ability to execute and deliver high-quality projects for
existing clients. Involved in the industry and community, providing a
presence for the organization by membership on boards and professional
organizations and published writing.
Key Responsibilities:
Serves as the principal level relationship and trusted advisor with clients
for all project engagements with the client's organization
Works with leadership to establish long term strategies for building and
growing client relationships
Aligns SSR services with the needs of the client, identifies the client's
future needs, and determines where SSR can intersect with new services and
supp
Builds, develops, and grows strategic business relationships vital to the
success of projects and long term engagements
Updates leads and records business development activities in the CRM database
Assists or leads resolution of project and client relationship issues
Understands client's strategic goals and standards and assures all projects
are delivered in accordance with those goals and standards
Provides leadership and mentoring to Project Managers assigned to their
projects
Oversees the activities of the project team to achieve Total Project Success
Ensures projects are executed according to the plan and are of the highest
standards to support long-term relationships with clients
Responsible for overall preparation of proposals in coordination with the
marketing department, utilizing input from technical staff
Responsible for all project management activities, which includes (but is
not limited to) establishing the project scope with the client, preparing
and negotiating fees and contracts, preparing and managing the schedule and
man-hour budget, conducting a project kick-off meeting, maintaining
communication with the client, attending meetings, managing risk,
implementing a QA/QC plan, and performing job close out processes
Responsible for projecting monthly revenue expectations for projects.
Responsible for working with clients and Project Managers t collect accounts
receivables in accordance with Service Line AR goals
Negotiates a standard contract and fee schedule where possible to help ensure
continued profitability for clients of large scope and complexity
An ideal candidate will possess the following requirements:
An expert in the discipline(s) of his/her expertise with a minimum of 10
years applicable project/client
management experience
Technical or Bachelor's degree in one of the major technical disciplines
practiced by the firm OR applicable
experience
Professional Engineer Licensure preferred. Building Commissioning
certification (CxA, CCP, CBCP) desirable
Demonstrated, consistent ability in managing projects from small to large
scope and complexity
Experience in the commissioning of complex projects (healthcare,
research, data centers)
SSR is an Equal Opportunity / Affirmative Action Employer
EOE including Disability/Veteran
Our mission is to make a positive difference for our clients, colleagues,
and communities.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against
employees or applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other
employees or applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals who do not
otherwise have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
SSR is an Equal Opportunity / Affirmative Action Employer