Be unstoppable with us!
T-Mobile is synonymous with innovation-and you could be part of the team that
disrupted an entire industry! We reinvented customer service, brought real
5G to the nation, and now we're shaping the future of technology in
wireless and beyond. Our work is as exciting as it is rewarding, so consider
the career opportunity below as your invitation to grow with us, make big
things happen with us, above all, #BEYOU with us. Together, we won't stop!
Are you a self-driven analyst that is excited about learning, wearing
multiple hats and is a champion for change? Are you motivated about
developing and implementing innovative ideas? The Sr. Analyst of Business
process will be responsible for developing, re-engineering, improving,
and maintaining training modules, and frontline content to support the
Credit Underwriting and Credit Manual Review business goals.
Job Responsibilities:
Design end to end processes by identifying, analyzing, prioritizing,
documenting and implementing policy and procedure improvements (new or
existing), not limited to tools and methods that are repeatable and
sustainable. Provide proactive, frequent, and regular communication to all
impacted teams, cross-functional teams including Credit Leadership. This
also includes project readouts of risks, issues, and impacts to timelines.
Solves complex, varied problems facing day-to-day operations; deliver
simplified solutions that allow the department to seamlessly provide customer
service excellence.
Proactively identify potential issues as a departmental guide and collaborate
with cross-functional partners to mitigate issues and risks by
planning/implementing solutions with a sense of urgency.Use extensive
knowledge of T-Mobile's policies and systems to scope proposed changes and
potential impacts to the department and customers. Communicate changes to the
department.
Foster relationships with key cross-functional partners and internal
collaborators, and develop strong partnerships to obtain results on behalf
of the department
Align policy, procedure and process with other lines of business to ensure
consistent customer service experience.
As an owner, you will manage C2/SharePoint updates and revisions with
collaboration from Credit & Collections business owners and management to
ensure active procedures are accurate. Serves as point of contact for the
Credit organization for all CUW and Customer Verification related policies and
C2/SharePoint content.
Create and deliver all new hire and continuing education training curriculum
for new and tenured Credit Underwriters and Credit Manual Review analysts
(not limited to CUW and CV). Partners with management to ensure all
employees have the proper tools, training, and coaching environment to be
successful in their roles.
Serves in a consulting or subject matter expert capacity on Credit related
initiatives driven by Credit or Enterprise to ensure a successful rollout.
Could be responsible for the oversight of other subgroups/teams, tasks,
activities, deliverables, and timelines to accomplish project objectives
that impact Credit
Responsible for execution of User Acceptance Testing, which includes writing
test cases for internally driven projects
Education:
Bachelor's Degree required. Master's degree preferred
Work Experience:
4-7 years related work experience in project management, business process or
related field.
Strong communications skills both written and verbal required
Outstanding analytical, organizational, and project management skills with
strong attention to detail required.
MS Project required.
Training development and facilitation highly preferred
Articulate 360 preferred
Instructional design experience preferred.
Microsoft Office Skills required.
Ability to work in a fast-paced environment with ambiguity required.
- At least 18 years of age
- Legally authorized to work in the United States
Colorado Pay ange: $84,500.00 - $114,400.00
The pay range above is the general base pay range for a successful candidate
in the state listed. The successful candidate's actual pay will be based on
various factors, such as work location, qualifications, and
experience, so the actual starting pay may be above or below this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an
annual bonus or periodic sales incentive or bonus, based on their role. Most
Corporate employees are eligible for a year-end bonus based on company
and/or individual performance and which is set at a percentage of the
employee's eligible earnings in the prior year. Certain positions in
Customer Care are eligible for monthly bonuses based on individual and/or
team performance, while Retail and Business Sales roles are eligible for
monthly or quarterly sales incentives. And since we are ALL owners, EVERY
employee at T-Mobile is eligible for an Annual Stock Grant. For information
about T-Mobile's amazing benefits, check... For full info follow
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EOE Statement
We Take Equal Opportunity Seriously - By Choice
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions
concerning the employment relationship will be made without regard to age,
race, color, religion, creed, sex, sexual orientation, gender