JOB SUMMARY
Primary liaison between the Customer Premises Equipment (CPE) teams and
all other partners in the business to facilitate the tracking, management,
deployment, and post deployment quality analysis of new firmware,
products, and features to customers.
DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the
customer experience.
Practices adherence to the Release Management (RM) processes,
policies, and procedures and makes recommendations for updates to the
Release Management documentation.
Provides operational level oversight and control through the use of Release
and CommunicationsPlans, System Organization and Dependency Charts
established for each Program/Application Stack.
Ensures the appropriate amount of planning is conducted based on method and
complexity of the release in order to minimize risks and to clearly articulate
impact of the maintenance to the stakeholders.
Maintains highly accurate tracking of code releases and system maintenance for
all environments, as applicable to each Program, and to provide accurate
Release Management (RM) metrics.
Ensures that functional testing was passed in a lower environment prior to
release into an RM managed environment, and that the production deployment
procedures are practiced in a similar, lower environment.
Reviews required artifacts for accuracy and completeness as applicable to each
environment (Examples: Release Notes, Methods of Procedure, Test
Results, and Change Requests).
Provides communications necessary for successful deployments, communicates
release results when outcome deviates from the plan, and maintains a Release
Calendar in accordance with each Program's Communication Plan.
Coordinates Releases with all applicable parties
Actively monitors Quality Assurance (QA) and User Acceptance Tests
(UAT) deployment progress and ensures Release Analyst availability if
needed for escalation on Production deployments.
Engages resources for deployment troubleshooting and ensures that application
owner signoff is
obtained before a roll back or other deviation from the plan is acted upon.
Ensures that Release Retrospective when defects, or deployment process cause
customer impact
May perform other duties as assigned.
BASIC / MINIMUM QUALIFICATIONS
Bachelor's degree in business related discipline, or equivalent work
experience
Minimum two (2) years' experience in a release management or related
discipline
REQUIRED QUALIFICATIONS
Ability to read, write, speak and understand English
Demonstrated skills and understanding of IT Technologies with proven
experience in performing complex release management tasks with a Fortune 500
company
Demonstrated customer service mindset with ability to appropriately balance
risk with service delivery expectations
Detail oriented with strong organizational skills
Demonstrated track record as a team player and as a critical thinker
Ability to grasp complex technical concepts and apply that knowledge to the
release management effort within the team
Ability to work independently, self-motivated, and highly focused to
deliver timely results and positively influence outcomes
Experience facilitating cross functional meetings with clear, authoritative
and professional interpersonal skills
Skilled at resolving conflict and negotiating effectively and tactfully as a
partner to a diverse set of stakeholders
Demonstrated program leadership experience handling multiple projects
simultaneously in extremely fast-paced, demanding and dynamic settings
Demonstrated ability to drive continuous service improvement through
metrics-based process improvement and automation across multiple teams and
diverse geographic locations
Ability to grasp complex technical concepts and apply that knowledge to the
release management effort within the team
Demonstrated skills in developing highly articulate and creative presentations
and presenting t all levels of the organization
Advanced problem solving and analytical skills to address problems with little
or no precedence.
Proficient in extracting report requirements from customers and using various
report writing tools
Experience with estimating resource requirements
PREFERRED QUALIFICATIONS
Proficient with Jira and the Atlassian suite of products
Proficient with the Microsoft Office Suite of products
ISW327 2024-32753 2024
Here, employees don't just have jobs, they build careers. That's why
we believe in offering a comprehensive package that rewards employees for
their contributions to our success, supports all aspects of their
well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in
a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2024-05-06 04:31 PM (UTC) and
will be extended if necessary.
The pay for this position has a salary range of $78,900.00 to
$139,500.00. The actual salary offer will carefully consider a wide range
of factors, including your skills, qualifications, experience and
location. Also, certain positions are eligible for additional forms of
compensation such as bonuses.