JOB SCOPE
Transform operations and improve customer experience by enabling automated
data-driven operational decision making, real-time service layer
machine-based monitoring, causation, and touchless actioning. Responsible
for AIOps platform monitoring design, data onboarding, and alert tuning.
Works with technical operations staff, vendors, leaders, and design
teams. Supports operations teams with design, integration, and
implementation of actions focused on driving value through operational
intelligence. Ensures alignment between the business' operational
strategies, adjacencies, and technical solutions.
DUTIES AND RESPONSIBILITIES
AI / ML Platform Enablement
Actively and consistently supports all efforts to simplify and enhance the
customer experience.
Develop, deploy, and leverage Artificial Intelligence (AI) and Machine
Learning (ML) to continuously improve Network Operations.
Designs, implements, operates, enhances and troubleshoots AI-enabled
monitoring for multiple teams.
Analyzes and resolves system logic difficulties, overcomes obstacles,
makes technical decisions, and documents as necessary.
Develops, implements, and QAs new and existing analytics for proper and
efficient execution, adheres to business and technical requirements, and
integrates with adjacent systems.
Creates and leverages various data extraction, transfer, and load
technologies to augment analysis.
Creates insights, processes, and information that is valued by the business.
Write code and leverage scripting to enable automation meeting operational
requirements.
Identifies new technologies and processes to take analytics, touchless
actioning, causation, and digital fingerprinting to the next level.
Participates in visualization design and deployment reviews to ensure
technical and functional adherence.
BASIC / MINIMUM QUALIFICATIONS
Bachelor's degree in computer science or engineering or related field or
related work experience
Minimum three (3) years of Application Development experience in relevant
areas
Minimum two (2) years of Application / System / Database
Administration experience
REQUIRED QUALIFICATIONS
Good communication skills
Enjoy working on loosely defined problems
Exposed to AI/ML, Python and Javascript
Exposed in administration of Linux / Windows environments
Exposed to operational analytic or service assurance platforms
Self-motivating and able to work with minimal supervision
Ability to read, write and speak the English language to communicate with
employees, customers, suppliers, in person, on the phone, and by
written communications in a clear, straight-forward, and professional manner
Ability to create detailed documentation to functionally understand new and
existing applications
Ability to follow and implement established change and control policies and
procedures
Ability to troubleshoot application problemsAbility to read, write, speak
and understand English
Demonstrated in-depth ability to conduct design sessions to specify solution
designs for feasibility, cost, and functionality
Demonstrated in-depth ability to create detailed documentation to functionally
understand new and existing applications
Demonstrated in-depth ability to follow and implement established change and
control policies and procedures
Demonstrated in-depth ability to troubleshoot application problems
Demonstrated in-depth knowledge of development tools, application
frameworks, and testing tools
Demonstrated in-depth knowledge of OSS applications and software
Demonstrated in-depth knowledge of choosing the appropriate lifecycle and the
planning, monitoring and control of the systems engineering process
PREFERRED QUALIFICATIONS
Application Development experience in relevant areas - 5+
Network OSS application experience - 3+
System Administration experience - 3+
Database support and development experience - 3+
Experience in Enterprise Application Integration (EAI) - 3+
ISY340 202 -39286 2024
Here, employees don't just have jobs, they build careers. That's why
we believe in offering a comprehensive pay and benefits package that rewards
employees for their contributions to our success, supports all aspects of
their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in
a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2024-09-15 05:18 PM (UTC) and
will be extended if necessary.
The base pay for this position generally is between $75,200.00 and
$120,000.00. The actual compensation offered will carefully consider a
wide range of factors, including your skills, qualifications,
experience, and location. We comply with local wage minimums and also,
certain positions are eligible for additional forms of compensation such as
bon
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