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Description:
运营
Operation
提供及时有效的翻译
§ Translate when and if required
参与各餐厅日常咨客的工作
§ Work in the outlets mainly to support the hostess desk
给予餐厅运营所必须的支援.
§ Support the outlets for operational requirements
处理政府客人的接待
§ Handles Government delegations
处理VIP客人的接待
§ Handles VIP Guests
处理各种VIP客人的要求
§ Handles VIP Request
行政
Administration
支持餐饮总监的行政工作并确保酒店的政策、标准和程序得到充分的执行。
§ Provides administrative support to Director of Food & Beverage and ensures the implementation of hotel policies, standards, and procedures as they apply to the administrative functions.
阅读并发送邮件。
§ Reads and routes incoming mail.
查找并添加餐饮部总监所需的文件信函。
§ Locates and attaches appropriate file correspondence to be answered by Food & Beverage.
打印、归档并保存所有部门的机密事项。
§ Types, files, and upkeeps of all private and confidential matters related to the department.
建立系统而高效的文档系统，能够快捷的查找到文件和电子档。
§ Sets up a systematic and efficient filing system, both for hard files as well as all electronic data, that enables quick retrieval.
确保随时随刻的更新文件。
§ Ensures all files are kept up-to-date at all times.
准备餐饮总监需列席的会议的相关物品，包括每日营运会议、行政委员会议、部门会议和特殊会议。
§ Prepares the relevant materials for all meetings attended by the Director of Food & Beverage: Daily Operations Meeting, Executive Committee Meetings, Departmental Meetings and ad hoc meetings.
接听电话，给予来电者以正确的信息，或者转接更恰当的人员和地点。
§ Answers telephone and give information to callers or routes call to appropriate official and places outgoing calls.
接待来访者，了解拜访的目的，并将来访者引荐给总监或相关的人员。
§ Greets visitors, ascertains nature of business, and conducts visitors to employer or appropriate person.
编辑并打印各类报表。
§ Compiles and types statistical reports.
复印来往信件或者打印文件。
§ Makes copies of correspondence or other printed matter.
准备好即将发出的邮件。
§ Prepares outgoing mail.
打印、记录并制作备忘录，草拟信件，文件归档，书写通信。
§ Types, takes dictation and minutes, drafts letters, files and traces, composes correspondence.
按照时间的顺序保存部门的记录和时间计划表。
§ Maintains timekeeping records and schedules for the department.
关注并准备部门员工会议。
§ Attends and prepares minutes for Division employees’ meetings.
监督并保存办公室的出勤状况。
§ Monitors and maintains the proper appearance of the Food & Beverage office area.
总则
General
出席并参与所有要求参加的会议。
§ Attends and contributes to all Meetings as required.
随时随刻提供礼貌而专业的服务。
§ Provides courteous and professional service at all times.
参加酒店安排的培训课程以改进自身技能和素质。
§ Attends hotel training sessions as scheduled to improve skills and knowledge.
礼貌而有高效的处理顾客和员工的询问，如若无法立即解决投诉和问题，必须汇报上级，同时做好追踪和跟进。
§ Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing feedback for a prompt follow up.
了解雇员立法和劳资关系，严格遵循员工手册的规章准则、酒店雇用政策、卫生政策和健康安全政策。
§ Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.
高标准的要求个人的言行举止和衣着装扮。
§ Ensures high standards of personal presentation & grooming.
保持好积极正面的顾客关系和同事关系。
§ Maintains positive guest and colleague interactions with good working relationships.
始终如一的负责任的态度和行为举止，积极正面的体现凯悦国际和酒店的标准。
§ Exercises responsible management and behaviour at all times and positively representing the Hotel and Hyatt International.
保护个人隐私和公司的机密事务。
§ Ensures and practices the utmost protection of office’s confidentiality.
承担合理的工作职责和第二职责，并根据酒店和公司的需要做相应的调整。
§ Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.
§ 执行被分配到的其他合理的工作和职责
§ To carry out any other reasonable duties and responsibilities as assigned.
Qualifications:
同等职位工作经验
Primary Location: CN-44-Guangzhou
Organization: Hyatt Regency Guangzhou Zengcheng
Job Level: Full-time
Job: Administrative
Req ID: GUA001340
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.