Position Description:
Under the supervision of the Store Manager and/or Assistant Manager, responsible for delivering exceptional customer service, processing transactions and merchandising, and stocking the sales floor. Interact with and assist customers with merchandise selection, suggestion selling, and cashiering in a courteous and professional manner. Responsible for the daily processing of store donations, and moving product from the backroom to the sales floor, while maintaining a hazard-free work area. They sort salable from salvage material and prepare merchandise for sale, sustaining production plant and retail operations. Must exemplify a culture of PRIDE (Passion, Respect, Integrity, Dedication, and Excellence) at all times.
Essential Duties and Responsibilities:
- Customer & Community -- Collaborates with customers to understand and deliver customers' needs & expectations.
- Operational Excellence -- Implements strategies to maximize profit by processing donations and merchandising the sales floor.
- Point of Sale -- Implements strategies to maximize profit by processing transactions.
- Provide exceptional customer service.
- Ensure all merchandise is accurately priced and sold.
- Take appropriate measures to safeguard funds and merchandise.
- Participate fully in current promotions, such as sales and round-up.
- Collect and enter customer information in the POS system.
- Handle cash, checks, and credit card transactions, closing out cash drawer and balancing all POS transactions.
- Sales floor -- Merchandize and stock the sales floor.
- Merchandize the sales floor.
- Merchandise, restock, and provide general floor maintenance where needed.
- Stock the sales floor with merchandise from the backroom.
- Team Goodwill -- Promotes a culture that embraces growth & development to meet the needs of our team.
- Must adhere to and demonstrate the core values of Passion, Respect, Integrity, Dedication, and Excellence (PRIDE) at all times.
- Support your team.
- Contributes to team effort by accomplishing related results as needed.
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- Safety and Security Compliance
- Comply with all health, safety, and fire standards and all l cal, state, and federal regulations.
- Follow all policies, procedures, and directives of Goodwill Industries assuring the safety of personnel or property.
- Properly wear and maintain all required Personal Protective Equipment (PPE).
- Pushing or pulling containers weighing up to 30-40lbs. or up to 100lbs. utilizing a team lift.
- Safeguard company property, including donated goods. Report any incident of theft, fraud, waste, or unauthorized possession of company property.
- Demonstrate safe work practices through awareness and observation in support of a safety culture; report any potential hazards or accidents.
- Always maintain a clean and organized work environment.
- Ensure a clean and empty workstation at the end of the shift.
- Dispose of trash and damaged merchandise.
- Breaks down cardboard boxes and recycles them.
- Keep aisles free from debris in the production and sales floor area.
- Additional Information