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Team Leader (Bilingual - French & English) - GGN
Req ID#: 381476
Gurgaon, IN, 122003
Job Description:
Team management experience
communication skills- B2 High/C1 Level - Both English & French
Minimum of 1 years’ experience within a contact Centre environment as a Team Manager
Experience within customer services(Voice process)
Excellent leadership and communication skills
Should be comfortable with rotational shifts & Week Offs
Strong coaching and people-development skills through call listening, quality feedback, etc.
Ability to deal with demanding customers and escalations
Energetic and motivating individual
Creative thinking
Education
Graduate
Education : HSC
Experience : Minimum 1 year of experience as a TL
Process : International (International Process only should apply)
Background : BPO Experience
Shift Window : 24 x 7
Weekoffs : Any 2 days in a week
Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills
Skills : French Language is must & Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage
Notice Period : Minimum 30 days or immediate
Team management experience
communication skills- B2 High/C1 Level - Both English & French
Minimum of 1 years’ experience within a contact Centre environment as a Team Manager
Experience within customer services(Voice process)
Excellent leadership and communication skills
Should be comfortable with rotational shifts & Week Offs
Strong coaching and people-development skills through call listening, quality feedback, etc.
Ability to deal with demanding customers and escalations
Energetic and motivating individual
Creative thinking
Education
Graduate
Job Segment: Call Center, Manager, BPO, Customer Service, Management, Operations