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Description:
§ 协助部门建立完善并且维护部门营运手册，部门营运手册应当反映出酒店政策和程序以及工作过程和标准。确保每年进行回顾，反映出改变。
Assists with the development and maintenance of a detailed Department Operations Manual that reflects Policies & Procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes.
§ 协助准备人力资源部年度商业计划，确保部门目标充分体现酒店目标并满足员工需要。
Assists with the preparation of the annual Human Resources Business Plan, ensuring Divisional Objectives fully address business objectives of the Hotel and needs of associates.
§ 与人力资源部总监密切合作准备和定期更新培训预算，确保达到预算目标并且有效的控制成本。
Assists with the preparation and regular update of the Training Budget in close cooperation with the Director of Human Resources, ensuring targets are met and costs are effectively controlled.
§ 管理并且定期回顾编写和修订部门运营手册、员工工序表和工序分析。
Manages and regularly reviews the compilation and accuracy of the Departmental Operations Manuals, Associate Task Lists and Task Breakdowns.
§ 协助准备酒店年度培训计划，确保部门目标充分体现酒店目标并满足员工需要。
Assists in the preparation of the annual Hotel’s Training Plan, ensuring the objectives fully address the business objectives of the Hotel and the training needs of the associates.
§ 正确维护所有员工的培训记录。
Accurately maintains training records of all associates.
§ 负责酒店培训教室、培训设备和材料的安全和维护。
Responsible for the security and maintenance of the Hotel’s Training Room, training equipment and materials.
§ 维护人力资源培训图书馆。
Maintains the Human Resources Training Library.
§ 确保每个部门都有合理的服务教练的配置，并且服务教练是经过培训的，引导服务教练每月平均进行3至5个技能培训。
Ensures that the recommended quota of Departmental Service Coach for each department are trained and that they are conducting an average of 3 to 5 skills training sessions per month.
§ 确保最大限度的利用每个部门的服务教练，密切督导和奖励他们的表现和行动。
Ensures the maximum utilisation of Departmental Service Coach in each department and closely monitors and rewards their performance and activities.
§ 培训、指导和评估部门服务教练与凯悦标准保持一致。
Trains, mentors and appraises Departmental Service Coach in accordance with Hyatt standards.
§ 协助督导技能培训，部门标准与部门运营手册保持一致。
Assists with the monitoring of skills training and departmental standards as defined in the Departmental Operations Manual.
§ 主持每月部门服务教练讨论会和活动。
Conducts monthly Departmental Service Coach forums and activities.
§ 管理编辑、执行和维护以下员工沟通--员工手册、月度人力资源部活动安排、员工通知栏和电视沟通。
Manage, implementation and upkeep of the following associate communications – Associate Handbook, Monthly HR Activity Schedule, Associate Notice Boards, and Television Communication.
§ 协助协调部门内部交流活动及对于员工奖赏的赠与。
Assists with the coordination of inter-departmental social activities and associate award presentations.
§ 有效的与各级员工沟通核心价值和行为标准。
Effectively communicates core values and behavioural standards to all levels of associates.
§ 指导员工和提供职业发展的建议。
Counsels associates and provides career advice.
§ 确保所有员工知晓最新的酒店产品知识、当前的促销推广活动、政策的改变和适当的内部沟通。
Ensures all associates maintain an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication.
Primary Location: CN-33-Hangzhou
Organization: Park Hyatt Hangzhou
Job Level: Full-time
Job: Administrative
Req ID: HAN001244
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.