POSITION: FOOD & BEVERAGE SHIFT SUPERVISOR
HOURS: FULL TIME POSITION; MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS & HOLIDAYS.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
*Resolve customer complaints/concerns regarding customer service.
*Assist with scheduling of adequate staff, assign work duties.
*Oversee training for staff in customer service, work procedure and policy.
*Observe and evaluate staff and work procedures to ensure quality standards and
excellent customer service.
*Make recommendations for improvements on employee performance and quality
service.
*Record physical bar inventory at the beginning of each month
*Work closely with F&B Manager(s) and Food and Beverage Director on special
events in bar lounge, convention center/bar, showroom and outdoor catering events.
*Monitor all coupons, discounts and receipts, ensuring all sales are registered.
*Monitor all voids, refunds, and till procedures for accuracy and procedure
compliance.
*Other related duties assigned or requested by Food & Beverage Director and
Manager(s).