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Reference #: 4555281 THE POSITION Are you interested in working with people? Are you an organized person with a knack for deescalating tense situations? This position, in the Bureau of Health Statistics and Registries, Division of Vital Records, supports the bureau's mission of managing a statewide registry for vital events and supervising the operations of the Central Regional Office. This Central Region Branch Manager (Administrative Officer 1) is responsible for providing advice and counsel to the public regarding vital event records and certificates, examining and processing a range of applications for vital event certificates, amending birth and death records, and registration of death cases. If you are an empathetic professional who is looking for an exciting career move, apply today and join us at the Division of Vital Records!
DESCRIPTION OF WORK In this position you manage all vital records activities in the Harrisburg and Scranton offices. You advise and counsel consumers on how to file a reports of live births, foreign births, deaths, fetal deaths, domestic adoptions, and foreign born adoptions.
Duties include registering death and fetal death events reported at a branch, advising adopters and their dependents on how to apply for a noncertified copy of original birth record, processing applications for birth certificates and death certificates, and processing amendments and corrections to birth records and death records. You also perform public relations duties through daily interaction with consumers in the branch offices. This includes addressing consumer complaints that cannot by resolved by subordinate staff. It is important to utilize firm and appropriate people skills to deescalate tense situations.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
Full-time employment, 37.5-hour work week Work hours are 8:00 AM to 4:30 PM, Monday to Friday, with 60-minute lunch. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Please check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements:
Two years of experience in varied office management or staff work; and bachelor's degree; or Any equivalent combination of experience and training. Other Requirements:
You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. You must be able to perform essential job functions. How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans:
Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov. Telecommunications Relay Service ( RS):
711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.