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Reference #: 4426755 THE POSITION Do you enjoy interfacing with customers to deliver new technologies and building projects form the ground up? The Network, Unified Telecommunications, and Security Operations (NUTSO) Division of the Office of Information Technology (OIT) is looking for someone to focus on providing a great experience for our customers, collaborate within and across agencies, and ensure that strategies and outcomes align with the requirements of our agencies and external customers. Advance your career with our team!
DESCRIPTION OF WORK The Customer Success Manager is responsible for coordinating the efforts of the Network and Security Operations sections, architecture staff, and other areas of OIT with agency stakeholders. Building and maintaining effective working relationships is essential. This position is responsible for establishing an efficient and productive team atmosphere where the incumbent can efficiently prioritize and coordinate team efforts. The manager also represents the organization's services including but not limited to core infrastructure, site connectivity, firewalls, and VPN to ensure services are fit for use. We are looking for someone who is driven to join our team and share your knowledge and skills to provide exceptional services within the Commonwealth!
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information: Full-time employment Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch. Telework: You may have the opportunity to work from home (telework) part-time up to 2 days per week. In order to telework, you must have a securely configured high-speed internet connection. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS Minimum Experience and Training Requirements: Ten years of professional information technology experience; or
Six years of professional information technology experience and a bachelor's degree; or An equivalent combination of experience and training.
Additional Requirements: You must possess a minimum of 5 years total technical experience in network or security operations technology fields, in a corporate environment, with a minimum of two 2 years of experience supporting Network or security operations solutions. You must be able to perform essential job functions.
Preferred Qualifications (not required):
Experience in training and user support for Network and Security operations.
Legal Requirements: The selected candidate for this position must undergo a fingerprint-based records check to be in compliance with the Federal Bureau of Investigation (FBI), Criminal Justice Information Services Division (CJIS).
How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans: Pennsylvania law (51 Pa. C.S. *7 03) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.