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Aston Carter Patient Services Coordinator in Hartford, Connecticut

Job Title: Patient Services Coordinator

Address: Hartford, Connecticut, 06103-3102

Duration: 3 months contract - Perm

Hours: 8:00AM-430PM, 8:15AM-4:45PM, 8:45AM-5:15PM

Job Opportunity:

ü Growth Opportunity - Fastest growing health system in CT and they're projected to double the size of their access center over the next year!

ü Job Stability - These Patient service Liaisons will have the chance to move up and go permanent with a proven successful track record

ü Collaborative Culture - Overall fun, collaborative environment, and brand-new office space!

ü Perks -Commutable to nice restaurants in downtown Hartford and THEY PAY FOR PARKING!

Qualifications:

· 1+ years of Medical administration experience (Medical Receptionist, Patient Registration, Insurance Verification, Patient Intake, Medical Scheduler etc.)

· Experience with patient registration and medical scheduling

· Customer service experience in a high-volume and/or call center setting

· Knowledge in Medical Terminology

· Covid-19 Vaccine and Booster is a must – required to show documentation

Additional Qualifications/Skills:

· EPIC Experience Preferred

· Bilingual Spanish is a plus!

Job Overview:

The position is an inbound and outbound call center role. The primary role of the Patient Access Liaison 2 is to respond to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards, with the primary goal of scheduling office visits and handling related inquiries.

v The Access Center is committed to meeting, exceeding and anticipating the needs of patients and team members will perform their duties with a high level of compassion and service to patients and internal customers.

v Answer incoming phone calls (or other communication channels) or making outbound calls striving for first-call resolution for Primary Care appointment scheduling, canceling, rescheduling, patient registration and documentation.

v Identify patient/customer needs, clarify information, research issues, and provide solutions for Primary Care scheduling at first contact.

v Follows call processing guidelines with a high level of accuracy.

Additional Information:

· Drug Test Required

· Screening Required

· Proof of Covid-19 Vaccination and Booster required

Work Environment

· Call Center Environment.

· 70 Reps in office right now

SHIFTS:

8:00 - 4:30

8:15 - 4:45

8:45 - 5:15

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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